SoftServe

Job Profile Summary

As the Digital Transformation Director, you are a visionary leader passionate about leveraging digital technologies to revolutionize business operations and customer experiences. With a profound understanding of digital strategy and transformation, you exhibit a unique blend of technical savvy and executive presence. Your strategic foresight enables you to identify transformative opportunities and you communicate these effectively to C-suite stakeholders. You thrive in dynamic environments and are adept at steering complex transformation programs that align with overarching business goals.

Duties & Responsibilities

• The charge in transforming businesses through cutting-edge digital technologies and methodologies.
• A legacy of innovation by implementing transformative projects that redefine how we operate and deliver value to our customers.
• A culture of continuous improvement and technological advancement, where new ideas and approaches are encouraged and rewarded.
• Remarkable business outcomes by aligning our digital strategy with our overall business objectives, driving efficiency, growth, and competitive advantage.
• A profound impact not only on business within the United States but also across North America, EMEA, and APAC regions. You will have at your disposal a global team of over 10,000+ technologists, designers, and analysts, empowered to execute comprehensive and authentic digital transformations for enterprises
• With technology and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.
• The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies
• CXOs and board members on their transformation journeys, facilitating conversations and workshops with credibility and insight, and communicating with emotional intelligence and business acumen

Preferred Competencies & Experience

• In Digital Strategy Consulting: Proven track record of developing and implementing successful digital strategies that drive business growth and operational efficiency
• In Transformation Program Management: Extensive experience in managing large-scale digital transformation programs, ensuring they are delivered on time, within scope, and budget
• Business Acumen: Ability to engage with senior leadership and influence decision-making processes with strategic insights and compelling business cases
• Orchestration: Competence in coordinating multiple aspects of transformation programs, from technology implementation to change management, ensuring seamless integration and adoption across the organization
• and Collaboration: Strong leadership skills with the ability to inspire and manage cross-functional teams toward achieving shared objectives
• and Problem-Solving: Exceptional ability to adapt to evolving business landscapes and emerging technologies, coupled with a strategic approach to problem-solving
• Stakeholder Management: Excellent verbal and written communication skills, capable of effectively articulating complex ideas to diverse audiences, including technical teams and executive boards

Required Skills

• More than 10+ years of Digital technologies and IT experience
• Proven record of selling and leading large-scale Design-led Digital Transformation programs in complex enterprise environments
• Operating for 5 years in a similar client-facing role, driving opportunities, revenue, and delivery, engaging with senior stakeholders
• Comfortable with carrying targets on opportunities, deal revenue managed and client satisfaction
• Comfortable with leading and managing in both line and matrixed structures
• Industry knowledge in any one of the following industries (Banking, Retail, Manufacturing, Health Care, Life Sciences)
• Deep familiarity with platform technologies, e.g. Salesforce, SAP, ServiceNow, etc to drive and be the catalyst for Digital Transformations
• Proven experience in leading multiple disciplinary teams of designers, architects, strategists, engineers and change specialists to sell and deliver transformational outcomes

Supervisory Responsibilities

No direct reports initially

Qualifications

• Education: Bachelor’s Degree related to or supporting the industry segment Advanced degree(s) preferred, including MBA
• Certifications: Relevant Certifications are a plus but not required

Other Requirements

Extensive travel (case by case basis)