DXC Technology

Job Description:

We are seeking a Mainframe Senior Support Engineer m/f/d to join our team of experts dedicated to delivering exceptional operational services for outsourcing accounts.

Your mission will be to minimize unplanned downtime, ensure seamless production environments, and uphold high customer satisfaction. Working closely with cross-functional teams and under the supervision of team management, you will play a vital role in supporting and improving IT infrastructure for our clients.

What to expect?

• Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
• Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
• Incident Management: Follow ITIL standards, proactively addressing service issues.
• Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
• Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
• Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
• Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
• Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).

What do we expect?

• Expertise in one of the following disciplines
• z/OS Mainframes (LPAR concept, SYSPLEX concept)
• SMP/E
• Databases: Adabas, DB2, DBA or IDMS
• Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
• MiddleWare: IMS, CICS, MQ
• Mainframe Network
• Preferably 10+ years’ experience within IT Operations, infrastructure services support
• Minimum of 5+ years’ hands-on technical knowledge of the applicable technology platform
• Excellent knowledge of IT Operations, infrastructure services support (Systems NT, UX, Storage, Backups, DB’s or Network management), operations monitoring, and end-user support.
• Excellent understanding of ITSM/ITIL processes
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, DXC-UX, CCNA, CCNP, SNIA).

What do we offer?

• Flexible working hours
• Home office opportunities – you will be mainly working from home, sometimes we will meet in our office in Pankrac
• In-house trainer and online university where you can find books, tutorials, online trainings…
• Benefit points for your education

As a reward (besides of your monthly salary, of course) we offer many benefits:

5 weeks of vacation | Sick Days I Meal allowance | Multisport card | Cafeteria points | Trainings | Retirement supplemental insurance I Referral bonus | Company laptop etc.

What’s so cool about DXC Prague?

DXC Technology is one of the most diverse workplaces in Prague.

You can find us in the thriving, easily accessible Pankrac area, where 500 professionals from 61 different nationalities thrive in IT, Finance, Controlling, Accounting, Marketing, and Human Resources in our brand-new, sunny office space.

At DXC we know that our strength is our people - which why you will always be welcomed by experienced professionals, ready to train you and invest in your personal growth.

Thank you for taking the time to review our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.