Booking.com

Role Description

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Our brand-new FinTech business unit – with teams in Amsterdam, Bangalore, London and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

The Financial Systems team provides technology expertise to the finance department and is responsible for SAP, HANA, and connected 3rd party systems at Booking.com. We want to change the way people work with SAP, by building a finance application platform that supports simplification of business processes, and empowers the finance community with better financial insights.

We run our SAP environment on HANA and in February 2016 we migrated to Simple Finance. In 2019 we started our journey to S4 HANA.

We are seeking a Product Manager to join FinSystems Payments and O2C area. 

Key Job Responsibilities and Duties

• Product Strategy
• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area
• Lays out a 1y strategy to achieve the vision, as part of their Department's strategy and is able to align all their key stakeholders inc. their team on this strategy
• Owns and defines objectives at Team-level
• Typically owns or collaborates with a Product Marketing Manager to create a go-to-market plan for their product
• Product Delivery
• Prioritises short- and mid-term (<1y) roadmap based on known strategy and objectives
• Identifies risks and dependencies early and plans for mitigations
• Works with the team to establish tactical delivery methodology (e.g. scrum, kanban, hours, points etc.) and execute plans
• Data Fluency
• Identifies and explains the choice of the primary metric, supporting metric and counter metrics
• Understands what makes a solid hypothesis for experimentation
• Understands statistical mechanics of experimentation, such as how to determine test power and sample size
• Understands how to analyse data and present findings to stakeholders and make product decisions with the results
• Defines (with analysts) best ways to present KPIs for tracking product success
• Customer Insight
• Is familiar with techniques to better understand customer behaviour, such as interviews and surveys
• Knows how to gather customer needs and pain points and has experimented with techniques such as story mapping or use case design
• Understands the difference between different research methods and is familiar with the appropriate method for the problems they are solving for
• Is familiar with research practises and principles and can use them in partnership with researchers to distil feedback into actionable hypotheses
• Analyses and distils customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validates or invalidates new concepts or improves existing products
• Able to illustrate overall customer behaviour by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback etc)
• Is familiar with user experience design practises and principles and can use them in partnership with designers to visualise a product problem to help guide their team's direction
• Stakeholder Management
• Identifies other teams and key stakeholders impacted by the current project
• Gathers stakeholders' key requirements and works with their manager to integrate the feedback
• Represents the work of the team in a convincing and engaging way
• Incorporates stakeholder requirements and feedback independently
• Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation)
• Manages expectations up to Group Product Manager level and occasionally Director level
• Tech Fluency
• Partners with Engineering Manager
• Understands which technical solutions are used to deliver the product
• Advocates for the customer and business in engineering tradeoff decisions.
• Actively learns the technical side of their work
• Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions
• Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks.
• Builds bridges between technical and non-technical stakeholders
• Community Impact
• Participate in the PM craft community outside of their Track and contribute where relevant.
• Encouraged to organise craft sessions for and with other PMs in their Track.
• Encouraged to be an interviewer for PM roles

Qualifications & Skills

• Product & Tech Team
• Product Track (GPMs/Directors)
• Product Community
• Internal Stakeholders

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
• Working in a fast-paced and performance driven culture;
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire
• This role does not come with relocation assistance