airtel     Job Description 

                                      (Deliverables, Decision level, Demonstrate & Dimensions)                                                    

Job Title:  Executive –Service Assurance

 Job Level: SM

Function:  ITMC

Location :Chennai

Reporting to :  Manager –Service Assurance

Date : 17-11-2014

Purpose of the Job

Resolution of  Trouble tickets in Voice , IPLC and Data international circuits within agreed SLA in co ordination with CFM and RHS support and Cable system operators and provide RFO for S3 & S4 cases as per agreed SLA

Deliverables (Maximum 5-6 key responsibilities)



Major Challenges :


  1. Resolution Trouble tickets within agreed SLA period for S1 & S2 cases

  2. Provide RFO for S3 and S4 cases .

  3. Prepare uptime reports as per assignment with accuracy

  4. Reroute circuits on failure after getting necessary approvals and ensure that databases are updated

  5. Ensure that network quality is maintained

  6. Support team leaders in preparing impact list during critical failures



Decision level

Prime: Final Decision Making authority, accountable to the Management



Shared:Decisions reached jointly with peers on a collective basis



Contributory: Makes a major contribution to a decision or policy judgment reached by others

1)     Configuration of circuits


2)    Temporary restoration of circuits


3)    recovery of circuits during major failures based on recovery plan

Demonstrate (Key competencies)

# Familiarity in  SDH , DWDM and Networking technologies and exposure to operational maintenance of fiber optic networks

# Good communication skills and command in English to co ordinate with international providers

# Willingness to learn new technology and tools used  

# Familiarity with database management systems like Metasolv etc.

# Good team player

Educational Level

B.E Electronics and Telecommunication

Working Experience

1-2  years in telecommunication industry



Impact on customers :


i) Type of customers               Mainly Internal                 Mainly External                  Fair mix of Internal &      


No. of Subordinates :


i) Direct : 0


ii)Indirect : 0


Reporting Manager



Functional Head

Business HR










Attach Organization structure

Head international operation



Sr.Executive Service Assurance


Manager-Service Assurance


Executive Service Assurance



Senior Manager ITMC






















JD Detail points:


Job Purpose

·         aspiring

·         must talk about functional EVP - team/ role contribution to the overall org objective


·         more personalized

·         second person

·         crisp, max 5-6

·         should reflect competencies (ref sample)

·         major challenges - about industry, role, domain, competition

Decision levels

·         all must be filled - should not be KRAs


·         divided into functional & behavioural

·         refer new competency framework

Edu & work Exp

·         clear - spl

·         exp - relevant indutry, no. of years of work exp, any key skill's exp

·         certification (if any)


·         incorporate key dimensions (additional to the ones in the JD)

·         has to be filled - mandatory or NA

·         Subordinates - indirect - # to be clearly mentioned


to mention topline + immediate reportees (mandatory)

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015. To know more please visit,


Lead - ILD Ops SM Executive

Job Type


Job Posting

Nov 22, 2017

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Confirmed 18 hours ago. Posted 22 days ago.

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