Synechron

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. 

Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. 

Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. 

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. 

With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets. 

For more information on the company, please visit our website: www.synechron.com. 

We are hiring a Senior People Partner

The Role:

This role will work closely with both the HR department and the business leaders and teams across Serbian entity of the company, while collaborating with the global organization. The main role is to support the business by providing HR guidance and solutions that align with the company’s goals and objectives. 

The role involves coaching and guiding on people management, positions and work. The role holder will analyse people related trends, draw insights and take corrective actions. Additionally, they will deliver value-added services and projects that align business objectives with employees and management. They will be a change agent, balancing legacy and forward thinking. They will identify needs, create initiatives, and independently manage projects from inception to completion within the region. 

This role is managing the HR and Recruitment team in Serbia across Novi Sad and Belgrade. The role directly reports to the HR Director, EMEA & APAC. The role holder will need to be aligned to the global HR team and strategies. The business leaders and teams should be considered ‘the client.’ 

Overall Responsibilities:

People Partnering

• Manage the People Partners to achieve below outcomes / objectives. 
• Ensure HR matters are handled fairly and consistently and in line with company requirements and local employment laws. 
• You will be the main point of contact for the Delivery Centre Head and their leadership team. This means you will work closely with the leaders of Serbia and have a good understanding of the business, including its finances, priorities, and strategies in the region. The role holder is not part of the MT but is a voice at the table by supporting, challenging and coaching the MT.
• You will be responsible for implementing organisation and HR changes that have a significant impact on employees. This includes activities like designing the organisation’s structure, reviewing job roles, and evaluating job performance. 
• Your role is to enable effective communication for strategic and operational changes within the business to ensure their success.

Manager Development

• Offer focused coaching and advice to managers. You will do this by understanding their needs, listening to concerns, understanding differences in style and identify areas where they need support. 
• You will give one to one coaching sessions to managers to address specific issues, giving guidance on people management and give practical solutions to improve their leadership skills. 
• During times of organisational change, you will assist managers in navigating these transitions, implementing new initiatives and communicating changes to their teams. This will include coaching managers to be confident but also producing talking points and project plans. 
• The role holder may organise or recommend leadership development programs, workshops, or training sessions to help managers enhance their leadership skills, emotional intelligence and communication abilities. 

HR Experience / Operations

• You are the go-to person for important HR projects, whether they are happening globally, regionally, or locally. You will be the main contact for these projects and provide support to ensure their success. 
• You will be responsible for driving regular HR activities such as conducting annual performance evaluations, reviewing pay rates, and facilitating calibration sessions. These activities help assess employee performance, determine appropriate compensation, and ensure fairness within the organisation. You will ensure a smooth and efficient HR process for these tasks. 
• You will be responsible for working with HR Operations teams for all tasks pertaining to service delivery in the region you support. 
• You will work to any SLAs which are defined. This will be especially important for any HR Operations tasks. 

Manage the HR and Recruitment team

• Provide direction, inspire, and guide the team toward the goals. Responsibilities include decision-making, setting a vision, and fostering collaboration.
• Actively develop the team and each member. You will lead them to deliver all HR and recruitment objectives.
• Run the performance management cycle for the team.

Employee Relations

• Resolve difficult employee conflicts and work closely with leaders to handle performance reviews, grievances, and disciplinary matters. This includes cases of long-term sickness absence. 
• Handle and resolve challenging employee relations issues by conducting thorough, fair, and unbiased investigations with external legal support and comprehensive case documentation. Identify and escalate cases considered high risk to the HR Director, EMEA and APAC. 
• Enhance policies and processes for the Serbia region to align with the global standards. 
• Manage the People Partners to work on less complex cases.

Performance and Talent Culture

• Improve company performance by helping managers set goals, plan development, and conduct individual reviews. Also, provide relevant trends and areas for improvement. Focus on calibration, succession planning, and rewarding employees. 
• Implement strategies for managing and developing talent within the organisation. 
• Collaborate with leaders to create career plans and provide training programs for soft skills, such as career development and leadership. 
• Work on employee engagement and retention through survey programs, focus groups, change management initiatives, and events. 
• Cultivate an inclusive work culture where everyone feels valued and respected. 

Data and Analytics

• Collect, organise, and analyse HR data to spot trends, patterns and valuable insights. This data includes employee demographics, performance metrics, attrition rates, compensation details, and employee engagement surveys. 
• Create clear and meaningful reports and dashboards to showcase HR analytics. Use visual tools like charts, graphs, and infographics to effectively communicate key findings and trends to stakeholders.
• Work with HR leaders and business stakeholders to identify strategic goals and objectives. Use data and analytics to offer insights and recommendations that support decision-making in areas like talent acquisition, workforce planning, employee development, and retention strategies.
• Ensure compliance with data protection and privacy regulations and safeguard sensitive HR data.

Marketing (employer branding/ retention / recognition)

• Oversight of individual responsible for employer branding and any recruitment initiatives. 

What’s in it for you: 

• Global mobility program: Experience our international culture and way of doing things 
• Opportunity to move into new projects, roles, and between departments 
• Specialized training, accredited certification, and unlimited Udemy courses 
• Opportunity to grow your career through our customized leadership program 
• Private medical insurance 
• FitPass membership 
• Attractive salary package and the chance to earn performance-based bonuses 
• Comprehensive Referral Rewards Program

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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