Cloud Support Team Lead


Company Type

Who we are
WorkFusion is a software robots company. We use AI to help large companies do with technology what they did before with people.
3rd among Top 10 FinTech Companies to Watch in the World
2015, 2016 SIIA CODIE Award winner
2016 Gartner Cool Vendor in Smart Machines
Highest in Vision and Capability for RPA according to Everest Group
Forrester top 10 hot AI Technologies​
What we do
Imagine the expanse of human talent within a mega-bank, a huge insurance company or a giant healthcare organization: 20,000 super smart people spend half of their days hunting for information, categorizing and extracting documents, PDFs and websites, and keying the bits that matter into a structured format like an Excel spreadsheet. It’s drudgery, and it saps their capacity for more creative, revenue-generating work. Born of a research project at MIT CSAIL, we’ve built a platform that unobtrusively watches their efforts, finds patterns in huge volumes of data, and uses robotics and machine learning to automate the routine work. The smartest companies in every major industry use WorkFusion to improve workforce engagement, drive operational agility, and improve customer service.

An excellent opportunity has just become available for a Cloud Support Team Leader to join WorkFusion within the Customer Success sector. Cloud Support Team Leader will be responsible for managing a small technical team, as well as carrying out hands-on technician duties.
As a Cloud Support Team Leader you'll use your logical approach to problem solving to provide cloud support and take ownership of any issues through to resolution, whilst also having opportunity to expand your leadership skills and experience by providing training, development and coaching to your team of Cloud Support Engineers.

Lead, motivate and develop members of the Cloud Support Team in all areas including, but not limited to, customer service skills, technical skills, the value and benefit of documentation and standard, repeatable processes and the sharing of knowledge in a structured way
Provide technical and customer service advice, guidance and coaching to the Cloud Support team
Provide support for cloud and on-premise environments, troubleshooting issues with applications, middleware components and virtualization
Support our customers with on premise installations and upgrades
Implement and support server monitoring and backup solutions
Troubleshoot server performance and availability issues
Document operational runbooks, updating knowledge base and installation guides
Proven track record of successful delivery of enterprise IT projects as a team lead
Strong expertise (> 7 years) with Linux (RedHat, Centos, Ubuntu, Amazon Linux) and Bash scripting
Team leading experience is required
Significant experience with Windows Server - managing users, services, firewall, applications
Knowledge of AWS cloud - EC2, S3, Route53, CloudFormation, IAM, Autoscaling
Thorough understanding of automating configuration with Ansible or similar tools
Being familiar with container technologies (Docker, Compose, Vagrant), as well as in SCM (SVN/GIT) and CI tools (Jenkins/Sonar/Nexus)
Practical knowledge of web servers (Nginx), application servers (Tomcat) and databases (MySQL, Postgres, MongoDB)
Ability to troubleshoot Java application problems on the server
Deep knowledge of server performance monitoring
Familiarity with network infrastructure (WiFi, LAN, DNS, LB, VPN,Firewall)
Experience in application deployments, rollbacks and health checks
Smartest people in the industry and the most interesting product on Belarusian market
Comfortable working environment and ample workspace in a new cottage-style office with a parking lot
Competitive salary and participation in the shares of the company (stock options)
Comprehensive social benefits package, including:
Health insurance covering all the best med centers for you and your family
Sport expenses compensation
Fresh fruit in the office
Professional and English trainings
Team activities
100% paid sick leave and 25-day paid vacation

To apply please submit your cover letter and resume.

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Confirmed 12 hours ago. Posted 30+ days ago.

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