What's on offer?
Due to expansion into the Asia Pacific region, WEX Australia is seeking a multilingual Cantonese, Mandarin and English speaking Customer Service Advisors to join our award-winning Customer Service team, in which you will communicate with our fuel card customers over the phone and in writing in order to resolve account/transaction queries and complaints.
Always striving for first time resolution of queries, you will contribute to the achievement of the team's KPIs and ensure WEX Australia's continued reputation in the market as leaders in customer service.
What are we looking for? (Key Selection Criteria)
Fluency in English, Cantonese and Mandarin are essential (speaking, reading and writing).
With first-class communication skills and a self-motivated passion for delivering superior customer service, you will demonstrate a strong team-focus and ability to commit to a rotating roster (Monday to Friday between 8:00am – 9:00pm) with occasional work on public holidays.
With at least 6 months experience in a high volume call centre, you will possess strong organisational skills allowing you to thrive under pressure in a KPI-driven, inbound call centre environment. Experience in a queueing environment is highly advantageous.
Why do our employees choose us?
Don't miss this opportunity to be part of a fun, friendly and diverse team dedicated to setting the benchmark for customer service in the market! The success of WEX comes down to a really positive work culture where the hard work and dedication of our employees is rewarded with competitive remuneration including an annual bonus scheme and multiple reward and recognition programs, and fun events including birthday morning teas, monthly drinks, Social Club activities, and participation in meaningful charity-related events.
Who are we?
WEX Australia is part of a global business headed in the US, leading the way in business payment processing and information management solutions. WEX is Australia's largest multi-branded fuel card issuer, and also offers premier prepaid cards and loyalty program solutions.
WEX Australia is proudly one of the Top 50 companies in the 2016 Australian Financial Review 'Most Innovative Companies List' and boasts back-to-back service excellence awards from the Customer Service Institute of Australia in 2015 and 2016.
Does this sound like YOU?
To apply, please provide your CV and a Cover Letter to the attention of Amber Victoire, Talent Acquisition Consultant by clicking the 'Apply Online' button.
Applications without a Cover Letter addressing the Key Selection Criteria will not be considered.
Applications close 9:00am Monday 4 December 2017.
The successful candidate will be required to undergo a National Criminal Record Check and to provide proof of entitlement to work in Australia.