Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have a program management background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon’s tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve.
We are looking for a seasoned Program Manager to lead the Central Program Management (CPM) and Project Management Office (PMO) team of TSOps. Central Program Management is responsible for continuous process improvement, end-to-end process optimization, the launch of new localization services and content classification models. PMO specifically is responsible for managing and monitoring project intake, and training other PMs in the organization. The ideal candidate can coach Program Managers on the team on their projects, and can get alignment from intra-, as well as inter-departmental leadership
to develop projects to support TSOps goals of improving productivity and costs. This leadership role requires someone thinking big, comfortable with data analysis, rolling up their sleeves to get things done and enjoy helping others develop their careers. This is a newly-formed team, and the Manager Program Management will have to work through ambiguity to identify scalable solutions and refine the organizational structure and processes that the team eventually adopts.
Key job responsibilities
optimizations
A day in the life
A day in the life of this Central PM and PMO Manager may include team stand-ups to review ongoing projects and address blockers. Typically, it would also include leading cross-functional meetings to align on intra-/ inter-department projects, reviewing and aligning on project intake requests, and coaching PMs (e.g., on stakeholder engagement or optimizing project timelines), and to you lead a cross-functional meeting to align on a new localization service implementation. Daily tasks can vary from managing employee performance to refining standard operating procedures for project management.
About the team
Translation Services is a team in Amazon Exports and Expansions that provides translation tools and access to translation vendors to help Amazon teams reach global customers. Our tools use the latest machine translation technologies, GenAI and Large Language Models (LLM) and we have established contracts with top localization vendors in the industry to provide translation services for our customers at the right cost, quality and speed.
Translation Services Operations manages the human aspects and expertise within Translation Services to create synergies between technological advancements and human expertise to create a more efficient and effective localization ecosystem. Overall, we support Amazon's pursuit of global reach and language parity by enabling seamless translation services across all of Amazon's products and services, so as to ensure anyone can access and use Amazon offerings.
As a team that supports Amazon teams globally, we are located in Asia, Europe and the U.S. and value highly collaborative and inclusive working culture.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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