Johnson and Johnson

Abiomed, a member of the Johnson & Johnson Family of Companies, is currently recruiting for a Sales Service Associate, to be located in Danvers, Ma.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

I Am Abiomed | I Am Heart Recovery | Patients First!

The Sales Service Associate will work directly with Abiomed field teams and hospital’s purchasing departments to assist in receiving and processing purchase orders and resolving general customer service inquiries.

Principle Duties and Responsibilities:

• Assume ownership of all assigned incoming customer requests via email & through the customer service call queue from initial contact through resolution.
• Accurately enter, process and confirm customer sales orders.
• Verify order information, including pricing, availability & customer eligibility to ensure accuracy in advance of processing.
• Track and follow-up on open purchase orders and customer inquiries as assigned to ensure resolution.
• Track and manage orders when availability of products is low and/or backorder.
• Process customer return and credit requests as needed.
• Partner with finance, legal, logistics and IT teams to achieve customer outcomes
• Investigate and solve complex customer issues. Exercise judgment, within company procedures and practices to determine appropriate course of action.
• Rotate and cross-train on all customer service tasks within the service center and provide backup support to co-workers.
• Responsible for organizing daily work to complete all necessary activities to meet daily SLA’s.
• Communicate regularly throughout the day via chat/phone with team members to assist and seek assistance on open inquiries. Ability to respond and multi-task in real-time.