IT Ordering Specialist



McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare.  Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Current Need

Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy services through our various software offerings.  Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our growing team.

Position Description 

The IT Ordering Systems Team supports 340B Architect by providing technical guidance to internal and external users. We help resolve customer issues regarding any pharmacy ordering related data, software setups or EDI flows.   Critical thinkers will excel in an environment that requires thorough root cause analysis and professional discretion in order to achieve quick resolution of client issues.  While a solid team of coworkers and leadership are in place to assist as needed, this position will often work solo, so some ingenuity and flexibility are required.

This position is based in Atlanta, Georgia however work will be done primarily via telecommuting. Working hours are primarily 1PM – 9PM EST, Sun – Thursday, though some variation and office visits may be required for special projects and meetings.


Responsibilities include, but not limited to:

  • Assists Macro Helix Installers on questions or issues they may encounter before and during go live
  • Solves a range of data related problems
  • Analyzes possible solutions using discretion, skills and knowledge of procedures/business requirements
  • Runs ad-hoc analysis reports 
  • Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software.  May also be involved in customer escalations
  • Sets up file import & export specs and manages data imports & export error logs
  • Answers complex questions from internal customers about the features and capabilities of products


Minimum Requirements
2+ years experience providing technical support to product support teams, field engineers and technicians.

Critical Skills

  • Experience in SQL Development, Reporting Tools, or Database Administration
  • 1-2 years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
  • Advanced skills with Excel
  • Technical documentation skills
  • Excellent organizational and communication skills
  • Strong Customer Service skills
  • Ability to effectively prioritize and execute tasks
  • Self motivated and directed, with keen attention to detail
  • Make recommendations to improve and gain efficiency for existing processes


Additional Knowledge & Skills

  • 1-2 years providing technical support to internal or external customers highly preferred
  • MS SQL Server experience preferred
  • ANSI or X12 EDI experience preferred
  • SAP experience preferred
  • IT support experience desired
  • Export, transform, and load (ETL) experience desired
  • Healthcare industry experience a plus
  • Retail Pharmacy experience a plus

Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.

Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Agency Statement
No agencies please.

Primary Location

United States-Georgia-Atlanta




McKesson Rx Tech Solutions





Job Type


Day Job

Job Posting

Nov 17, 2017

Read Full DescriptionHide Full Description
Confirmed 4 hours ago. Posted 30+ days ago.

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