Neustar, Inc. As a global information services provider and leader in Connection Science, we know how to connect people, places, and things. Our marketing, risk, security, registry, and communications solutions help over 12,000 clients grow and guard their businesses. More information is available at www.neustar.biz.
Job Requisition:R-1513 Systems Administrator (Open)
This Systems Administrator role is a senior level technical role within the Registry IT team servicing the Registry application and associated server and network infrastructure. The role is primarily charged with maintaining the performance and availability of the Neustar production services located both within Australia and the USA, ensuring that these production services meet or exceed their prescribed SLAs. The role involves developing an understanding of the design and implementation of both Production and Non Production Services and associated systems including how they function end to end. The role requires a highly technical IT Infrastructure understanding, and is part of a small agile team implementing and supporting highly available, secure, automated and monitored deployments.
The Systems Administrator must take all necessary steps to avoid unplanned system outages including undertaking preventative maintenance, lifecycle and risk management, security and capacity planning. The role also includes rapid-response after-hours support in case of an incident, following standard ITIL incident and problem resolution processes.
As well as these technical skills and knowledge, this role requires that the person possesses solid team skills and work ethic, as well as being able to lead and communicate well with others, and understand the importance of the requirement of providing service to end users.
Key Areas of Responsibility
The following are general indicators for the Systems Administrator. From time to time these performance indicators may vary and additional indicators may be added. The Systems Administrator’s primary responsibility is to (in conjunction with other members of the level 2 and 3 support group) ensure continuity of service for our customers with a strong focus on both the application and infrastructure which involves:
Ensure that the availability of all Neustar Production Services is maintained at the highest possible level.
Examples of tasks that may be required to maintain Service Availability include ensuring:
Ensure that the performance of all Neustar Services are maintained at the highest possible level.
Examples of tasks that may be required to maintain Service Performance include:
Ensure that the security of all Neustar Services is maintained at the highest possible level.
Examples of tasks that may be required to maintain Service Security include:
Process and Procedures
Ensure that the Processes and Procedures involving all Neustar Production Services are kept up to date, and are being followed appropriately.
These procedures include, but are not limited to:
The Systems Administrator is expected to provide advice to the IT Director on how policy, processes and procedures may be improved to promote excellence in quality assurance and control.
System Knowledge and Documentation
Ensure that appropriate diagrams documentation describing all facets of the production environment are kept up to date with all changes and to a high standard.
Documentation includes, but is not limited to:
Backup and Recovery
Ensure that all Systems configurations have fully functional offsite backups which are checked daily and restore-tested on a quarterly basis.
The Systems Administrators are responsible for the Disaster Recovery readiness of the server configuration and will assist and advise the IT Manager as to the readiness of these systems.
Quality Management System
The Company is committed to maintaining a Quality Management System. The Quality Management System identifies those activities within the Company’s business processes which are critical to the achievement of necessary statutory requirements, internal performance, standards, and customer expectations. Your role supports the principles of quality management, which is to:
Information Security Management System
As an organisation that is at the forefront of Information Technology innovation and change, the Company has implemented an Information Security Management System. The purpose of the Information Security Management System is to protect the information assets of the Company against all threats, internal or external, incidental or otherwise by establishing, implementing, executing, monitoring, evaluating, maintaining and improving the Information Security Management System.
All employees are responsible for implementing the Company’s security policies and protecting information, and each have an obligation to provide support to the management principles prescribed by the policies and rules.
Key Skills, Experience and Knowledge
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.
EOE of Minorities/Females/Vets/Disability
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.