Requisition ID:  17563 


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Position Specific Description

Smile! You’ve found us! At NextEra Energy, our people are our greatest asset and our IT team is seeking IVR Developers to join the organization. Candidates with the following experience will be highly considered:


  • Experience working with Nuance NAS & NTS Tool
  • Understands and collaborates in an Agile environment
  • Knowledge on and IVR Tuning/Grammar fixes


Main responsibilities and experiences with:   

  • Application development and support using Cisco CVP/Voice VXML/ASR and TTS
  • IVR development, support experience using Voice XML
  • IVR development, support experience using Voice XML
  • Good hands-on experience in Java, JSP applications, routing, and city - integration and implementation.
  • Core java + REST/SOAP automation and development. The resources will be expected to work on enhancements/projects/automation/defect fixes endeavor.
  • Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE
  • Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE ,SOAP, RESTAPI’s
  • Experience with Nuance Speech Recognition grammar development· Experience with Nuance Vocalizers
  • Experience with Nuance Dialog Modules
  • Communication with development, support and business units throughout the life cycle of the project.
  • Weblogic Experience Minimum Qualifications:
  • IVR application development VoiceXML, and JSP
  • Candidate is expected to perform Java/J2EE technology-specific application design, development, and implementation of the same.
  • The candidate is expected to create/update GRXML grammar files in their IVR application development and support
  • Candidate is expected to coordinate with IT support groups for infrastructure
  • QA support and production roll out.


Preferred Qualifications:

  • Experience Portal 7.1
  • Orchestration Designer 7
  • Natural Language application development

Job Overview

This position develops and integrates new or existing applications into the technical infrastructure and existing business processes. Employees in this role provide technical or functional guidance to project or work teams, as needed within a specific discipline.

Job Duties & Responsibilities

•   Analyzes, designs, develops, tests, debugs, implements, maintains and/or enhances existing or new systems, that are reliable and efficient
•   Develops customized programming solutions, and maintains existing system functionality
•   Devises or modifies procedures to solve complex problems, and prepares detailed specifications from which programs will be written
•   Applies appropriate development methodologies, system development lifecycles, tools and technology
•   Collaborates on an on-going basis with the Business Systems Analyst
•   Participates in the ticket management and resolution processes, including receiving, resolution monitoring and customer satisfaction
•   Leads projects when needed
•   Provides direction, training and guidance for less experienced staff
•   Builds strong working understanding of the solution being delivered
•   Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
•   Follows and participates in the defined Software Development Lifecycle (SDLC), Sarbanes Oxley (Sox) compliance, and General Computing Controls
•   Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
•   Meets daily, weekly and monthly reporting requirements   
•   Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED
•  Bachelor's or Equivalent Experience
•  Experience:7+ years

Preferred Qualifications

•  Bachelor's - Sciences
•  Web Technologies
•  Information Coding Standards
•  Programming
•  Strategic Planning


Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Information Technology
Organization:  Florida Power & Light Company (0001)
Location:  Miami, Florida 
Other Work Locations:  Florida 
Relocation Provided:  Yes, if applicable



NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748 (Option 1, Press 6) between 8 a.m. and 5 p.m. EST Monday-Friday. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.



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Confirmed 20 hours ago. Posted 30+ days ago.

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