AVP/ Senior Associate, Financial, Reporting & Strategic Planning Analyst, Consumer Banking Operations, Technology & Operations - (WD61891)
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Key Metrics Governance
- Oversee data reporting needs for the Centre; support recurring (weekly/monthly) Management reporting for Key Metrics – to internal and external stakeholders
- Responsible for collecting relevant reports, analyzing raw data and delivering executive-ready qualitative and/or quantitative reports to support operational reviews in CCTR
- Collaborate with CCTR Business Intelligence team & Data Chapter to enable diagnostic insights to Key Metrics trend, reporting on insights obtained to support senior management on business strategies
- Drive alignment and automation of the generation of the various metrics for CCTR to develop cross-functional reports; Partner all sections to provide insights from Business perspective
- Review and optimization of inefficiencies in reporting journeys within CCTR
- Collaboration with Regional CCTR team for reporting and alignment of SG CCTR’s key metrics
Strategic Planning
- Support Head of Strategic Planning in the management of the overall Transformation Strategy and strategic goals for SG CCTR with responsibilities in the co-ordination with all POs for progress updates and preparation of management updates
- Management & oversight on CCTR Scorecard & KPI performance
- Working with Senior Management to develop materials for strategic reviews using data-driven storytelling to drive improvements in the business operations; support reviews of business processes & developing optimization strategies for the Customer Centre key functions
- Involves proactively alerting management of any potential service risks, based on agreed KPIs and targets
- Oversee and facilitate AGILE/Project Forums/Business Reviews for the Centre (end to end)
Financial Management & Analysis
- Collaborate closely with Group Finance partners to ensure timely and accurate submission of monthly spending forecasts & reports, with efficient and effective management of CCTR finances; minimal expense gaps/risks highlighted
- Actively oversee and monitor Centre’s financials forecast vs actual spend, through financial data analysis and close collaboration with CCTR stakeholders on expense dependencies
- Support Financial duties involving write-offs/write-backs, accruals and oversight of Cost Allocation for the Centre under the NCA Framework
- Continuously strengthen financial forecast by validating historical performance against forward assumptions, financial analyses to drive further expense optimization for the Centre.
- Robust reviews of GLAO reconciliation process for SGCCTR; timely monthly financial reconciliations to minimize GL breaks
- Support the Head of Finance and Strategic Planning to oversee & conduct the annual Budget exercise for the Centre, and perform any ad-hoc secure transfer of budget from business units in situations of unbudgeted expenses/headcount
- Collaborate with Regional Customer Centre team/counterparts to drive governance of
- Customer Centre’s overall financials performance and oversight of Regional CCTR plan during annual budgeting cycle as well
Requirements
- Related Diploma/Degree in Business Management, Banking and Finance OR Relevant experience in Finance or Accounting field.
- Relevant experience in Business planning and/or data reporting; creating detailed reports and preparation of presentation reviews
- Good to have related experience in process improvements, AGILE methodologies, project management and leading change management
- Business Knowledge or prior experience in the consumer banking/customer center area would be advantageous
Core & Technical Competencies:
- Highly driven and meticulous with an eye for detail, and possessing good organizational capabilities
- Structured individual with good time management to oversee/ manage or prioritize multiple timelines across different tracks and align with the Customer Centre’s strategic priorities
- High conceptual problem-solving and quantitative analytical aptitudes; able to perform data story-telling / data design in a variety of formats to illustrate insights obtained
- Excellent Written skills to support report reviews
- Excellent interpersonal and communication skills and comfortable to lead discussions and run presentations
- Keen learner, self-starter, independent and be able to thrive in a fast paced and changing environment
- Strategic to be able to connect the dots to the bigger picture
- Demonstrated ability to work collaboratively in a multi-disciplinary team.
- Risk-driven mindset; Integrity and maturity to manage the sensitivity of data
- Highly Proficient in MS Office applications (Advanced Excel and PowerPoint).
- Knowledge & experience in Visualization tools (eg. Qlikview / Tableau) would be advantageous
- Knowledge & experience in SQL / Macro would be advantageous
- Proficiencies in crafting good visual presentations would be advantageous
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
: Singapore-DBS Asia Hub
Job
: COO Office/Business Mgt & Support
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Mar 1, 2024, 7:16:59 AM
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