We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.
We are a global team of over 1,500 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.
We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.
Black & White is a Farfetch business unit that has the mission to be a full service agency providing end-to-end, multichannel ecommerce solutions exclusively for luxury fashion brands. We pride ourselves on delivering world class client service, from project management of the website build and maintenance through to ongoing e-commerce consultancy. The team is still in its infancy, but there is amazing momentum and it’s an incredibly exciting time to join!
Ensure flawless B&W brand setup regarding Shipping, Payments, Order Fulfilment and Customer Service. Provide proper planning and project progress monitoring while ensuring a correct alignment and expectations with the brand.
What You’ll do:
Present and clarify all B&W platform capabilities regarding Shipping, Payments, Order Fulfilment and Customer Service to the brand.
Provide a clear timeline and progress of the project, making clear for the brand the deliveries and milestones as well as their responsibilities. Ensure proactive and transparent communication.
Support the brand in the definition of the services they will offer on their website (shipping options, payment methods, CS coverage and guidelines, …) and get it signed-off.
Act as liaise between the brand and internal teams leveraging any issue/risk escalation and resolution.
Work closely with other departments, namely, Commercial, Production, Technology and Integrations, to excel delivery (on time w/ quality).
Prepare and maintain updated all project and brand documentation.
Prepare and facilitate the handover to the Client Manager (post-launch).
Who You Are:
Graduated and with a Master degree in Management, Engineering or equivalent.
2+ years of experience in Project Management, Operations or Logistics in e-commerce retail business
Fluent in English, both written and oral (Advanced English level is a must);
A professional with strong communication skills, confident to work across all levels of the organization and with multiple departments and cultures;
A dedicated team player able to work under pressure in a fast-paced environment;
A professional with strong problem solver skills, able to easily;maneuver through more complex environments and have a curious approach to discovery;
Professional attitude and a real pride in quality of work.
Problem solver with strong organizational and follow-up skills;
Activity and task planning oriented, able to multi-task;
Good cultural awareness;
Additional academic advanced studies or professional certification in Project Management, Operations or Logistics;
Experience in an On-line Payments or Customer Service business.
We love hearing from you and want you to be as ambitious as we are, but before applying please ask yourself the following…
Is this role a good match for me and my long term goals? We want to really know why you have chosen this career.
Do I have all the skills and experience required for this role? Be realistic. We will only consider applications that demonstrate relevant skills or the potential to match the role requirements.
Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many applications we receive with spelling mistakes on them.
We are committed to equality of opportunity for all staff, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.