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Job Title:

24/7 Content Moderation Agent with Italian

Job Description

We are growing!

Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.

Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by email with a limited phone support for certain specific topics.

Our main activity in moderation is to ensure the content is appropriated to the audience and safe, also the Customer Care is in charge to interact with parents and gamers regarding account, billing questions, safety topics and other general issues and complaints. 

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

  • Fluency in Italian, both written and verbal
  • Advanced knowledge of English, both written and verbal
  • Excellent communication skills
  • Work experience in a customer service center is an advantage, but not a requirement
  • Good typing and computer skills (MS Office applications)
  • Be organized, decision-making and analytical skills
  • Team player with a great attitude
  • High school education

What can you expect from us:

  • Fulltime role with standard working hours Monday – Sunday from
  • 08:00-17:00/15:00-00:00/23:45-08:00
  • Competitive salary with monthly performance-based bonuses
  • Convenient office location, close to bus stations and the metro
  • Comprehensive initial training and onboarding (fully paid by us)
  • Continuous training and upskilling programs through Concentrix University
  • Professional Development and Career Navigation programs to map out the steps in your desired development
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:

With 280,000 colleagues all over the world, we specialise in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognise that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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Confirmed 4 hours ago. Posted 30+ days ago.

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