SCIO Health Analytics is seeking an experienced and self-motivated Engagement and Solutions Lead for our W. Hartford, CT location.
This role reports to the SVP Care Optimization Business Unit, and is focused on effectively partnering with sales and services, interfacing with prospects and customers in the design and delivery of analytics and technology solutions delivered by SCIO’s Healthcare Analytics business. SCIO’s areas of focus include: multiple analytics solutions in the population health area including risk analytics, value and outcomes reporting, member engagement, care operations, and consumer analytics across health plans, providers, care and wellness companies and large employers. The scope of the role includes the following functions:
Pre-sales Support – engage with Sales in developing a prospect specific approach leveraging SCIO’s core analytics and technology offerings. Coordinate all aspects of pre-sales engagement through to contract. Perform system demonstrations detailing the benefits of the SCIO health Analytics’ solutions. Develop and deliver client demonstration stories that are appropriate for each client type and persona.
Delivery Coordination – in partnership with Client Engagement team, assure on time and on budget delivery of solutions as scoped. Acting in the capacity of industry expert, imparting knowledge of best practices during implementations.
Solution Design – ideation, design, and optimization of SCIO analytics-as-a-service and software-as-a-service offerings.
Professional Services – deploy, and manage client facing, revenue generating professional services.
Domain Expertise – serve as primary resource to SCIO organization on contemporary industry and market trends. In partnership with Marketing, develop and support thought leadership platform.
Key Duties and Responsibilities:
Represent SCIO HA as a client-facing subject matter and solution experts including; solution design, solution architecture, analytics and solution consultant.
Work with Sales, Marketing, Client Engagement, Analytics, and Technology departments to ensure, document, and communicate customer success.
Work across SCIO stakeholders to ensure achievement of SCIO’s business goals and objectives;
Coordinate with Client Engagement in the prioritization of client deliverables including client communication, planning, and identifying operational process flow; ability to plan, manage and execute projects within targeted time and budget
Ownership of issues through to resolution.
Develop positive working relationships with all the departments.
Work with Sales and Account managers to develop specific client solutions based on client needs and SCIO’s products and services including scope of work, customization requirements, timelines, pricing. Further the solution experts will bring in experts from data, technology and advanced analytics teams as necessary to develop the solutions.
Knowledge and Skills:
Experience with Healthcare IT, claims processing, data analytics domains
Experience with data intensive applications
Experience in BI tools like Tableau
Experience working in global delivery model
Experience in Claims Formats / HL7, EDI, NCPDP, 827, CLF etc.
Knowledge of hospital and provider billing and contracting methodologies
Knowledge of claims auditing for financial recovery and/or overpayment avoidance
The ideal candidate will demonstrate a commitment to achieving excellence in all aspects of job responsibilities, ensuring a culture of success, and excellence in service to our clients.
10+ years of healthcare experience
Advanced knowledge of healthcare and industry trends
Proven track record delivering analytic solutions including descriptive/predictive analytics
Expert in clinical health care data analysis to drive cost, utilization and quality recommendations for clients
Expert level client management, project and implementation management experience
Excellent communication skills; oral and written
Ability to think through product and technology solutions to solve business problems will be a value addition