Manager, LER Intake & Production

T-Mobile

Experience
Workhours

This is a 2pm-11pm (Central) shift in Richardson, TX

The Manager, Legal Compliance leads a team of Law Enforcement Relations Specialists and Sr. Specialists who respond to legal demands for customer information. S/he provides guidance to and effectively manages personnel involved in complex subpoena, court order compliance and legal issues. The Manager’s main responsibility is the development, performance management and workforce management (including hours allocation, overtime budget responsibility and scheduling) of his/her team and regularly reports on team performance, productivity, efficiency and quality. With support from the LER management team, s/he makes decisions on hiring, firing, promotions and performance management. The incumbent manages escalated issues via phone, mail, email and in person. This includes work with law enforcement, attorneys, government officials and business partners. S/he will lead projects with impact on the entire LER team and T-Mobile’s legal obligations. This role may require occasional duties as a Custodian of Records for T-Mobile, providing foundational witness testimony concerning customer records, company policy and telecommunications technology.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Essential Functions
  • Liaise extensively with law enforcement and all other emergency management agencies at all levels providing training, presentations and strategic guidance on compliance, investigation, exigent circumstances and CALEA. Results will position T-Mobile as a knowledgeable and strategic partner.
  • Identify and initiate troubleshooting of issues with LEAs through training, meetings and conference attendance in order to effectively initiate problem solving projects so as to minimize issue impact. This will drive the perception that T-Mobile is a proactive company with experts that are motivated toward law enforcement issue solutions
  • Provide guidance to and effectively develop and manage personnel involved in complex subpoena, court order compliance and legal issues via T-Mobile performance management process
  • Manage the scheduling and coordination of non-exempt personnel to ensure appropriate coverage to meet T-Mobile’s obligations.
  • Train and coach LER employees and contractors (both within their direct report work team and outside of that team) in procedures and policies related to their direct report work team.
  • Act as a representative of T-Mobile in dealings with the legal community including but not limited to acting as a Custodian of Records as necessary in courts throughout the U.S., its territories and other areas where company services are utilized while also leading a team of subordinate records custodians.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
  • 5+ years of law enforcement, legal, compliance or customer service experience.
  • 3+ years of supervisory or leadership experience
  • Strong project management, organizational and interpersonal skills with demonstrated attention to detail
  • Sound understanding of the legal requirements pertaining to the conduct of subpoena and court order compliance and the ability to work in cooperation with law enforcement agencies when appropriate
  • Proven exhibition of strong leadership and coaching skills.
  • Excellent oral and written communications skills with the ability to effectively communicate technical information to a non-technical audience.
  • Strong reporting, analysis and process improvement skills.
  • Ability to travel (road and air travel) up to 20% of work time.
  • Ability and license to operate a motor vehicle within the United States.
  • US Citizenship required
  • The candidate must be willing and able to apply for and receive DOJ Top Secret Security Clearance.
  • Knowledge of CALEA, ECPA, CPNI and other LER related laws and regulations.

Desired
  • Proven project management and organizational skills.
  • Strong reporting, analysis and process improvement skills.
  • Familiar with Microsoft Office (particularly Word, Excel and Internet Explorer)
  • Prior experience dealing with Law Enforcement Agencies, the courts and/or attorneys.
  • Knowledge of T-Mobile systems used for Customer Care, Fraud Management and/or Engineering.
  • Knowledge of CALEA, ECPA, CPNI and other LER related laws and regulations.
  • Proficiency in T-Mobile systems required to fulfill legal demands served on the Company for customer information.

Education
Minimum Required
  • Bachelors Degree
  • Bachelor’s Degree or equivalent relevant work experience

License or Certification
(None)
General/Physical Requirements
Ability to work in close proximity to others; Ability to respond quickly to high-impact and/or emergency situations involving death or serious bodily injury to customers or requestors. Availability to counsel other T-Mobile personnel during non-tradition
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Confirmed 16 hours ago. Posted 30+ days ago.

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