This is a 2pm-11pm (Central) shift in Richardson, TX
The Manager, Legal Compliance leads a team of Law Enforcement Relations Specialists and Sr. Specialists who respond to legal demands for customer information. S/he provides guidance to and effectively manages personnel involved in complex subpoena, court order compliance and legal issues. The Manager’s main responsibility is the development, performance management and workforce management (including hours allocation, overtime budget responsibility and scheduling) of his/her team and regularly reports on team performance, productivity, efficiency and quality. With support from the LER management team, s/he makes decisions on hiring, firing, promotions and performance management. The incumbent manages escalated issues via phone, mail, email and in person. This includes work with law enforcement, attorneys, government officials and business partners. S/he will lead projects with impact on the entire LER team and T-Mobile’s legal obligations. This role may require occasional duties as a Custodian of Records for T-Mobile, providing foundational witness testimony concerning customer records, company policy and telecommunications technology.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.