Answering calls and e-mails of mobile and fixed customers in its portfolio.
To meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call
Conducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager's customer visits, especially during retention periods.
Regularly calling for "healthcheck" and "debt reminder" via outbound call or e-mail.
To follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors.
To provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction.
Introducing Metro Ethernet/RadioLink/Bulk & Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM.
Ensuring that documents are completed by tracking missing documents
Following and implementing company and department policies and procedures
To ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn.
Ensuring that complaints received through BTK, WEB BTK, CEO Office, Social Media, Official Letters are resolved in accordance with the objectives.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We like to keep them flexible:
Plus, plenty more to enjoy!
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