eCommunications Red Owl Platform Support

Credit Suisse

India-Pune-Pune | Full-time | Technology [IT] | English

We Offer

The SAMI team owns the strategic eCommunications Surveillance platform, which is deployed globally across multiple Business Units. It leverages a vendor product (RedOwl) built on ElasticSearch, a big data technology stack. The platform conducts surveillance on all eCommunication channels to enable Supervisory functions to surface potentially anomalous activity. We are looking for a talented and experienced individual to support this platform. This role is rota-based.


·         Support member in the eCommunications Surveillance Environment Management team in Pune

·         First and second line support for the application and infrastructure environment globally

·         Environment monitoring, maintenance, and capacity management

·         Application Upgrades, Testing, and Releases

·         Build of new environments for new business and regional deployments

·         Opportunity for stretch assignments in next generation Big Data and Machine Learning technologies

·         Be part of a globally distributed team


You Offer

·         Environment and Production support experience

·         Good client facing skills

·         Service Management i.e. Release management, Change management, incident management

·         Experience with deployment toolsets like Odyssey, SVN

·         Experience in monitoring enterprise applications in production environment

·         UNIX and Windows knowledge

·         Languages: Bash (essential), Python (desirable)

·         Platforms: ElasticSearch (bonus), Hadoop (bonus)

·         Automation and Configuration Management tools: Ansible (desirable)

·         Understanding of security principles e.g. SSL, Kerberos

·         Good attention to detail around documentation

·         Process oriented

·         Proactive individual with a solution-driven attitude

·         Strong team player

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Confirmed 11 hours ago. Posted 30+ days ago.

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