Abbott Diagnostics - Application Specialist

Abbott

Sweden
Remote
Company Type
Experience
Workhours

     

JOB DESCRIPTION:

Abbott Diagnostics in Sweden offers the position Application Specialist

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

The Assay Implementation Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.

Major accountabilities

  • Deliver customer operator training in Abbott facilities or on-site
  • Perform new instrument and assay implementations through Test Of Record (TOR)
  • Perform on-site assay investigation, troubleshooting and operator training and coaching
  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates.

Educational background

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience

  • Proven track record in a similar position supported by management and customer references
  • Successful engagement with customers, specifically lab staff.
  • Strong communication skills, Fluent in Swedish and preferably more Scandinavian languages
  • Technical expert for product line responsibility
  •  Strong experience in use of analytical tools and software

     

JOB FAMILY:

Support Services

     

DIVISION:

ADD Diagnostics

        

LOCATION:

Sweden : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

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Confirmed a day ago. Posted 30+ days ago.

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