Customer Support Social Media Executive


Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of- the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for- all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 100 cities.

Customer Service is the cornerstone of Deliveroo. Although our business is 100% automated, things do break and for our Customers this means that them receiving great quality food can be impacted – not good!

We need to ensure that if we let Customers down they are dealt with in a proactive manner and ensure we look to fix the problem from re-occurring for other Customers.

This is where you come in! You’ll be championing our Customers as well as supporting our drivers and restaurants to deliver great quality local food to a very hungry public. We’re looking for an awesome individual who isn’t afraid to roll their sleeves up and who isn’t afraid of some hard work.

Your role will include:Monitoring social media platforms
  • Responding to customers service issues via customer support and social media platforms
  • Providing feedback to relevant departments to help improve our customer experience
  • Investigating issues and formulating social media responses to resolve customer complaints and queries (once training has been provided)
  • Creating a weekly round-up of the week’s inbox when necessary
  • Making a positive contribution to our high customer service standards and targets
RequirementsGood team playerEngaging & concise writing style
  • Ability to work with diligence at speed
  • Ability to judge situations quickly and resolve fairly
  • Confident communicator as you’ll need to liaise with a variety of departments
  • At ease with juggling more than one task at any given time
  • Agile – ability to move with the rapid, ever-changing nature of our work and company
  • Work a minimum of 40 hours per week
  • Must be able to work evenings and weekends

Chance to work for one of the UK’s fastest growing start ups

Free lunch Friday!
  • Have a real impact at a fast-growing startup revolutionising the food delivery space
  • Discounted gym membership to work off the free food
  • Work in a highly motivated and inspirational team
  • We believe a great workplace is one that represents the world we live in and how beautifully diverse it
  • Can be. That means we have no judgement when it comes to any one of the things that make you
  • Who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a
  • Passion for (most) food and a desire to be part of one of the fastest growing start ups around.
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Confirmed 7 days ago. Posted 30+ days ago.

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