Fusion BPO

Are you a skilled IT professional with experience in cloud support and customer service? Are you searching for truly rewarding IT jobs in Cebu? Fusion CX is looking for a dedicated IT and Cloud Support Engineer to join our Managed Services team in Cebu. This Cebu job vacancy offers you the chance to serve as a technical and customer-facing resource for a renowned Cybersecurity client, providing essential support to end users and contributing to an exceptional customer experience in a global CX transformation company. This is a fantastic opportunity for individuals passionate about IT support and cloud solutions to grow in a dynamic and inclusive environment by being part of a journey redefining the experiences of customers and employees.

Job Description

Primary Responsibilities as an IT and Cloud Support Engineer in Fusion CX Cebu team:

• Engage directly with customers in response to ticket requests.
• Account resets
• Set up new user accounts
• Decommission user accounts
• Windows and Mac support
• Mobile device support
• Endpoint protection agent installation and troubleshooting
• Report observations on management that could enhance customer experience.
• Take complete ownership of assigned tasks and provide timely updates on progress to project management and management team.

Job Requirements

Essential attributes of an ideal candidate for the role of IT and Cloud Support Engineer in Cebu:

Required Experience and Skills for the role of IT and Cloud Support Engineer in Cebu

Technical Experience:

Minimum of 3 years in a technical support role, with expertise in:

• Microsoft Active Directory or Microsoft Entra (Azure AD) account administration
• Microsoft 365 support and administration

Language Skills: Fluent in English and conversational proficiency in Spanish is required for the IT and Cloud Support Engineer role.

Desired Technical Experience:

• Endpoint protection administration
• Mobile device management administration

Required Non-Technical Experience:

• Excellent interpersonal and communication skills
• Strong time management skills
• Multi-tasking and task prioritization skills

Desired Certifications (not required)

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Administrator Associate

Why Join Fusion CX?

At Fusion CX, we’re more than just a team; we’re a thriving community of professionals on a mission to transform the customer experience scene. Joining our Managed Services team as an IT and Cloud Support Engineer in Fusion CX Cebu means becoming part of a company that values professional growth, innovation, and a people-first approach. Here is why this IT job vacancy in Cebu is an excellent opportunity for professionals searching for technical support roles or IT jobs in Cebu:

• Be Part of a Visionary Team: Work with a supportive, dynamic team dedicated to operational excellence and pioneering IT solutions.
• Focus on Growth: Fusion CX offers continuous learning opportunities, from skill-building workshops to professional certifications.
• Culture of Empowerment: With an inclusive culture and collaborative work environment, we encourage every team member to bring forward ideas that drive change.

Sounds exciting! Apply now to join a team that’s transforming customer experience and the future of IT support in Cebu.