Customer Care Technology Lead, Remote, USA
MoneyGram International, Inc. is revolutionizing the world of digital peer-to-peer payments! With a purpose-driven strategy and a strong culture of fintech innovation, MoneyGram has connected over 150 million people in the last five years. The Company's modern, mobile, and API-driven platform and collaborations with top brands make it easy for consumers to access its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement.
Join the movement of money with MoneyGram!
The Customer Care Technology Lead will serve a key role in the development, support, and optimization of technology processes supporting the MoneyGram Global Customer Care Organization, including User Management, Data Sharing, Technical Support, and System Testing. The Customer Care Technology Lead will take an active role in daily operations and offer essential support in delivering innovation and continuing improvement goals. The position resides within the Global Customer Care team within the MoneyGram organization and has extensive interaction within cross-functional teams to promote and educate new updated product features.
Role Responsibilities
Role Requirements
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
Education
Experience
Essential Skills
A global fintech enabling consumers and businesses to move and manage money in nearly every country around the world. Join the movement!
Through its expansive set of fintech offerings, MoneyGram provides millions of consumers annually the ability to seamlessly send money home to family and friends and buy, sell, and hold cryptocurrencies on its industry-leading app.
The Company's innovative cross-border platform enables its customers to send funds directly into bank accounts and mobile wallets or cash-in and cash-out more than 135 currencies and numerous cryptocurrencies through one of the largest cash distribution networks in the world.
Modern, mobile, and API-driven, MoneyGram's white-labeled remittance service also provides some of the world's top brands and organizations the ability to disburse funds directly to their consumer clients.
Salary
Anticipated Base Performance Pay: $65,700-$85,000 (Bonus Target available for this role)
Benefits
You will receive benefits beginning day one of employment, benefits may vary per location-region.
For a full list of benefits visit: careers.moneygram.com/our-culture
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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