Customer Service Representative

CoStar

Experience
Responsibilities
Workhours
Customer Service Representative

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Job Description

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Are you someone who demonstrates consistently strong phone skills?  Adept at handling clients who may be upset when they talk to you?  Are you detail oriented and excellent at multi-tasking?  If you answered yes, consider becoming a Customer Service Representative!

Customer Service Representatives will be the “first line of defense” for all routine customer issues answering calls and emails from CoStar’s customers on a wide variety of issues.

Duties & Responsibilities:

  • Customer’s first point of contact for any questions related to our products, research, billing, etc. 
  • Answer incoming calls; diagnose technical and application calls from customers. Complete resolution of the customer’s problems and making necessary callbacks to ensure the customer’s need have fully been satisfied.
  • Assist customers with usage of application including problem-solving application and network-related issues. Run complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons.
  • Enter actions for all client contact in Company’s database including notes detailed enough that subsequent users can track your actions.
  • Recommend different and/or additional features or services for assigned accounts to ensure best value for customer and pass such recommendations on to the appropriate sales associates.

Minimum Qualifications:

  • +2 years of Customer Service Experience in a high call volume environment
  • Ability to work in a fast paced environment
  • Able to work 11-8 pm shift
  • CoStar Product knowledge preferred

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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Confirmed 3 hours ago. Posted 30+ days ago.

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