Are you passionate about innovation and making an immediate impact on customers' lives? Are you excited about designing the future of Alexa? Are you a data-driven, design leader with experience launching bar raising customer experiences globally?
This role is for a hands-on design leader who establishes a vision and strategy, scales their impact by empowering other designers on the team and is a key contributor to design artifacts. You will develop strong relationships with fellow Design Leaders and partner closely with Product and Engineering counterparts throughout the product development process to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving the problems of our customer, always putting their needs first.
The right candidate leads by doing and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.
Come build the future of Alexa with us.
Key job responsibilities
A day in the life
As a Principal Design Leader, you bring deep expertise in UX design (frameworks, interaction models, architecture, prototypes, wireframes, research). You’re a systems thinker who identifies and abstracts repeatable design patterns and guidance. You think big, framing designs in the context of the broader customer experience, and dive deep into the design details.
A prototyper who makes ideas real: You use the power of prototyping to get a signal on what works. You may dabble in Design Technology or Motion Design.
Comfortable navigating from ambiguity to clarity: You draw upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).
Attuned to customer needs and business realities: You are customer obsessed and work backwards from customer needs while understanding the business context and technical constraints.
An influencer of design direction: You earn the trust of peers, leaders, cross-functional stakeholders, and partners.You are right a lot, but also humble. You welcome a healthy debate. You look at opportunities and issues from all sides, form a point-of-view, advocate for what you believe in, and bring people along with you.
A compelling communicator, facilitator, and presenter: You have excellent verbal, written, and visual communication skills. You capture and hold and audience’s attention when presenting, and can facilitate a room to drive desired outcomes.
A devoted mentor and grower of design talent: You are a player/coach to other designers on our team, and know that the stronger every team member is, the better the product will be.
Someone who thinks like an owner: If you see something that can be improved, you make it happen.
About the team
Alexa Enterprise charter is to build and enable indispensable, frustration-free, Alexa experiences for enterprises worldwide – starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their customers.
We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: 'You have saved lives' and ‘helped our residents connect with their families.’ Our team values work-life harmony and a diversity of lifestyles and family schedules. We enjoy regular No-Meeting, Work-From-Home, and Take-It-Easy days. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected.
Basic qualifications
10+ years of design experience
Have an available online portfolio
Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
Experience in life cycle design projects from design strategy through execution
Preferred qualifications
Experience providing and effectively communicating strategic and tactical recommendations based on data
Business intelligence and data visualization product design
Proven success with strategic design artifacts to articulate customer needs across large-scale, complex journeys (i.e.; service design and service blue prints)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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