Join Schneider Electric and power your career!
Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.
Responds to customer product inquiries via telephone, web or email. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning software and/or hardware and recommends corrective action. Documents customer information and technical issues for tracking and to support product quality programs and product development. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Adherence to a schedule or rotation of telephone/on-line inquiry support.
The Junior Customer Support Engineer position encompasses support of Wonderware products. May also support other product lines such as Citect/Ampla. As such, the Customer Support Engineer is responsible for resolving issues related to product and product configurations. This role requires excellent communication (both written and verbal), organization, and troubleshooting skills. In addition to possessing some technical proficiency in the types of technologies cited below, the Customer Support Engineer must have the ability to interact directly with customers in a professional manner. An understanding of manufacturing processes or having domain experience in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industries is a plus. As a member of the Global Customer Support organization, the Customer Support Engineer will expand their knowledge via working with other Customer Support Engineers across North and South America.
Communication Skills Required
Excellent communication skills, written and verbal (English fluency as a first or second language)
Collaboration mindset and ability to work in a virtual team environment towards a common goal
Technical Knowledge / Skills Required
Technical Knowledge / Skills Preferred but not required
Experience with any of Wonderware InTouch, Application Server, Historian and/or System Platform or competitor products
Any industrial automation integration experience
Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
Microsoft SQL Server database administration
Microsoft Visual Studio, including VB.Net and/or C#
Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space
Work Experience and Education
Principle Duties & Responsibilities
Document activities and findings in a case tracking tool
Technical troubleshooting, analysis, and diagnosis of product issues
Ensure case updates and resolution timeframes are in line with service level agreement
Delivery of product issue work around or fix
Replication of customer issues
Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
On occasion the position will require travel for training, delivery of onsite services, or to present at customer events.
As part of our team, you'll build a strong career with a collaborative, knowledgeable team of people. We'll challenge you to think differently to achieve your goals. You'll have easy access to senior management, leading thinkers, and colleagues around the world. In addition to competitive salaries and inclusive benefits, we offer global career opportunities and travel to new places to inspire fresh, new thinking. We believe in rewarding and recognizing risk-taking and creativity. We also promote a healthy work-life balance as essential for your personal growth.
Schneider-Electric is an Equal Opportunity and Affirmative Action Employer.