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As a User Experience Research Lead in the Global Digital banking team, you will be successful in this role by delivering actionable insights that leads innovation across product development teams, taming complexity for our users. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partner with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution. 

Job Responsibilities

  • Lead a small research team to support our Coverage partners
  • Structure and plan significantly complex research initiatives, incorporating multiple methods, and potentially additional junior researchers
  • Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.).
  • Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
  • Shape data from research to inform UX metrics initiatives
  • Lead the customer-facing aspects of product discovery processes
  • Provide wireframes and concepts that both explain and back up research findings

Required Qualifications, Capabilities and Skills

  • Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Minimum of five years of experience
  • Strong User Research skills, with confidence across evaluative, generative, and formative research
  • Ability to lead a complex research study from beginning to end independently
  • Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
  • Continued development in adjacent skills such as UX Writing, UX Design, Information Architecture, and Interaction Design
  • Adept at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
  • Robust understanding of the business needs, and how research connects with it

Preferred Qualifications, Capabilities and Skills

  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Advanced project planning and management skills
  • Significant experience with UX Research tools for diary studies, remote research, and usability testing
  • Provide support to junior team members, leveraging your strengths to help others grow
  • Experience with UX Research tools for diary studies, remote research, and usability testing

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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Confirmed 2 hours ago. Posted 14 days ago.

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