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Company Description

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Job Description

BROAD FUNCTIONS 

Manage Customer Quality with cross functional teams to meet customer expectations. 

RESPONSIBILITIES

  • Monitor product performance at customers, share the information with internal teams and call for actions when needed.
  • Coordinate the work of cross-functional team to resolve product related issues at customers.
  • Manage customer escalations and closure strategy.
  • Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues.
  • Provide lessons learned for new and sustaining product.
  • Own all end-to-end Sustaining customer issue resolution process.
  • Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed.

Qualifications

Educational Required: 

  • Bachelor or higher degree in Electrical/Electronics/Mechanical Engineering/Science or related field.

Skill Required: 

  • Strong knowledge of quality and reliability, driving issue resolution following 8D methodology
  • High level of analytical skills, strong organizational and project management skills.
  • Excellent communication (fluent in Mandarin and English, Japanese is a plus) and presentation skills.
  • Resilient and able to deal with challenging situations.
  • Flexible to meet the demands of the role.
  • Quick learner - can pick up new tools for reporting and analysis.

Experience: 

  • 5+ years of experience in a similar function, computer manufacturing or electronic manufacturing industry preferred.
  • Experience in managing one or more teams of engineers, technicians in customer support function.
  • Familiar with HDD manufacturing floor information system and control.
  • Knowledge and application of ISO 9001 Quality Management System, Quality Tools like Statistical Process Control (SPC), Failure Mode Effect Analysis (FMEA), Design of Experiment (DOE) or its equivalent.
  • Knowledge of Six Sigma or Six Sigma Black Belt will be added advantage.

Other Requirements: 

  • NIL 

Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

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Confirmed 3 hours ago. Posted 30+ days ago.

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