Senior Operations Analyst

LendUp

LendUp builds technology, credit products, and educational experiences for the 56% of the U.S. population who are currently shut out of mainstream banking because of poor credit or volatile income.  That’s a lot of hardworking, deserving people.

Our mission is to provide anyone with a path to better financial health. Being a socially responsible lender is a big job, but we’re more than up for the challenge. Now in our fifth year, we’re growing each and every day as we continue to bring our mission to life.  Join our exciting team and help us turn our mission into a movement.

LendUp is headquartered in downtown San Francisco with an office in Richmond, VA. We’re backed by prominent Silicon Valley investors including Y-Combinator, Google Ventures, Susa Ventures, Data Collective, Kleiner Perkins, Andreessen Horowitz Seed Fund, Kapor Capital, QED, Eagle Cliff Investors, Yuri Milner, Thomvest Ventures, and many others.

About the role:

As a fast growing financial technology company, delivering a world class customer experience is a major focus at LendUp.  We are looking for a Senior Operations Analyst to act as the driving force behind the design and optimization of our rapidly growing operations.  The scope of the role will include identifying and driving improvement opportunities for LendUp’s servicing, collections, and fraud risk management functions.  You will be responsible for framing problems, analyzing data, and driving initiatives to deliver new insights and business results.  Working in a collaborative team setting is critical, and you will need to communicate with stakeholders at all levels to ensure your recommendations are supported by data.  If you are passionate about building a world class customer experience, this is a great opportunity to influence a critical part of the business, while LendUp is at an early stage of what will be exponential growth over the next 12-36 months.

You Will:

  • Work closely with partners across operations, marketing, and product to understand the current state and identify opportunities to improve customer experience, risk, and efficiency
  • Drive initiatives across the full project life cycle. Develop the ideas, drive the analysis, build the business case, and lead the implementation
  • Live and breath data to create insights that drive operational efficiency and business results
  • Package data-driven insights and strategies into clear, concise business cases and influence senior leadership buy-in
  • Develop basic operational forecasts, staffing plans, budget estimates, etc.
  • Continuously analyzing current business processes to identify process improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems
  • Pivot and change directions quickly, as we are a startup that is constantly moving and innovating
  • Tackle problems across multiple areas of the business, multitask like a champ, and shift priorities within the business.

You Have:

  • Bachelor's degree in a quantitative field (Engineering, mathematics, etc.)
  • 3+ years experience leveraging problem solving skills and data analysis to identify and drive process improvements
  • Experience with basic analytical tools (SQL, MS Excel)
  • Strong interpersonal and communication skills
  • Ability to leverage problem solving, judgment, and analytical skills in a fast-paced, growing business

Bonus Points: 

  • Prior work experience driving operational strategy / process improvements in the financial services industry
  • Experienced with more advanced data analysis and visualization tools (Python, Tableau, R, etc.)
  • Experience with process improvement methodologies (Lean, Six Sigma, etc.)

What we offer:

  • Competitive salary
  • Early stage equity
  • Company paid medical, dental and vision insurance
  • Generous vacation/sick leave policy
  • 401K
  • Catered lunches
  • All you can eat healthy snacks
  • Free onsite gym
  • Quarterly team building outings
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Confirmed 20 hours ago. Posted 30+ days ago.

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