Job ID: 25-011
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision Yourself at Barracuda
We’re looking for a Customer Success Manager (CSM) to join a growing team and support the organizational needs of our Customer Success group. The CSM role focuses on post-sale solution adoption and ongoing customer satisfaction. This role is responsible for overseeing a successful onboarding experience, maintaining ongoing business objectives, helping our customers maximize value realization from their Barracuda solution, and ultimately ensure the renewal of key accounts. The ideal candidate has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers.
The CSM develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. The CSM is also expected to be proficient in multiple families of Barracuda’s solutions. Individuals will drive the adoption of our solutions while also optimizing our global customer success retention and growth efforts. The individual in this role operates independently using standard approaches, existing tools, templates, and resources. They share knowledge and information that may benefit the team.
What you’ll be working on:
What you bring to the role:
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying option.
#LI-Hybrid
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