Project Analyst and Operations Lead Senior Advisor

Dell

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Chief Customer Office at Dell, we are looking for a Project Analyst and Operations Lead Sr. Advisor to join our team in Bratislava.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Chief Customer Office is focused on advocating for our customers - enabling strong relationships and loyalty. Our mission is to deliver high touch, high yield customer programs, resolve systemic customer pain points, build a single source of truth, drive a customer-centric culture, lead the industry in Diversity, Corporate Social Responsibility and Entrepreneurship.

This opportunity is for a team member to own and drive project operations and analytics that provide a targeted, differentiated, and valued customer experience for Dell’s Commercial Customers and Channel Partners. This includes various customer types (Public, Corporate and Medium Sized) for all regions of the world.

  • Team member will lead cross-functional, sometimes Worldwide project team(s) and own the creation of and execution to the associated operational plans
  • Close collaboration with local regional Sales Strategy and Planning teams on how to act on Customer Experience data conclusions (e.g. NPS) and provide operational support
  • Proactively introduce new ideas for Commercial customer experience initiatives, establish relationships with key business partners or Point of Contacts to improve added value for business
  • Leverage the team works or cross functional collaboration to improve customer experience
  • Contribute to improve Process and reduce overall issues, execute analytics and provides progress updates, support presenting findings to key stakeholders
  • Collect and transform large sets of data into actionable insight, using analytics tools such as Tableau, SQL, Excel, Toad Data Point or similar tools to conduct analysis
  • Strong background in data-driven operations, project management, Customer Experience and analytics
  • 8+ years of related experience with a Bachelor’s Degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
  • Strong teamwork and customer advocacy skills (data-driven)
  • Ability to structure problems into a data / analytics plan and execute
  • Good written and verbal communication skills, including presentation skills
  • Strong skills and knowledge in wide range of tools – Salesforce.com, Tableau, Excel, SQL/Teradata
  • Project management/operations and facilitation skills require
  • Strong background in data-driven operations, project management, Customer Experience and analytics
  • 8+ years of related experience with a Bachelor’s Degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
  • Strong teamwork and customer advocacy skills (data-driven)
  • Ability to structure problems into a data / analytics plan and execute
  • Good written and verbal communication skills, including presentation skills
  • Strong skills and knowledge in wide range of tools – Salesforce.com, Tableau, Excel, SQL/Teradata
  • Project management/operations and facilitation skills require
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Confirmed a day ago. Posted 30+ days ago.

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