Recruitment and QA Training Manager

Lazada

Company Type
Responsibilities
Experience
Workhours
Recruiting and training new Customer Service Representatives (CSRs) Developing the training plan and continuously training for existing CSRs Driving the QA process of customer services Implementing new and innovating existing processes to improve Lazada’s overall customer service Providing regular and transparent feedback and reports on CSRs performance to their Managers Managing day to day operations within the QA team including process escalations, quality checking, and staffing needsContinue Reading > Read Full Description
Confirmed 5 hours ago. Posted 30+ days ago.

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