Securitas Products & Solutions (SPS), part of Securitas Technology, designs and manufactures industry leading physical security solutions including video monitoring, electronic access control, alarm systems and big data analytics. Our world-class portfolio comprises three trusted, market-tested brands: 3xLOGIC, PACOM and Sonitrol, which have a combined legacy of over 100 years in the security industry. Driven by constant innovation to meet continuously evolving physical and cyber threats, our solutions provide unparalleled quality of products and services to protect people, property, and assets.
OVERVIEW
The primary function of this role is to provide application and configuration support to our Dealers/Integrators and assist during the installation and service involving 3xLOGIC video (Vigil) and/or Access Control (Infinias) products. This will be a customer facing role that requires an extensive knowledge of Video Management Systems and Electronic Access Control Systems On-Prem and Cloud Based. The role is a remote-based position, those candidates local to the Fishers office headquarters are encouraged to come into the office once a month. This role is part of the Securitas Products and Solutions group.
Attention to detail and customer relations skills are key to success in this role, and essential in the company’s strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously and strong analytical and problem-solving skills are a must to be successful in this role. The ability to logically follow order of operation troubleshooting to ensure resolution of a customer issue in a timely manner is also a must.
ROLES & RESPONSIBILITIES
QUALIFICATIONS, SKILLS AND EXPERIENCE:
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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