Community Specialist

Symphony

Experience
Workhours

JOB DESCRIPTION:

The Community Specialist, working in conjunction with the Account Management and Sales teams will be responsible for driving customer adoption and engagement out of our London office. They will be the ones showing users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and gathering valuable feedback to continuously improve the platform. The Community Specialist will create a persistent focus on customer satisfaction and success finding innovative solutions to help the customer achieve their business goals. This position reports to the EVP of Network Growth and Adoption.

RESPONSIBIILITES:

  • Work closely with account management team to drive adoption of Symphony services for customers
  • Drive customer success through 1:1 training sessions, and customized deployment programs as defined with customers
  • Determine ways for customers to best utilize Symphony to meet their business needs and requirements by becoming a Subject Matter Expert
  • Capture new software requirements through customer engagement 
  • Capture feedback from end user sessions and coordinate with sales team and product sponsors to ensure requirements/feature requests are met
  • Help define metrics for measuring customer success - namely capturing data that  shows adoption and usage across customer sites

REQUIRED QUALIFICATIONS:

  • Experience with customer relationship management
  • Bachelors degree required
  • Experience supporting Financial services customers - either in Support or Customer Relationship Management
  • Basic understanding of Financial services (buy-side / sell-side)
  • Superlative interpersonal skills; high degree of patience and tact; Must be able cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally
  • High energy and enthusiasm
  • Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis
  • Excellent written and communication skills; able to communicate effectively in English; strong presentation skills
  • Detail oriented
  • Able to organize, prioritize and coordinate multiple tasks under daily deadlines
  • Able to work under pressure
  • Willing to hold yourself and others accountable for a high level of performance and integrity
  • Must be willing to travel extensively
  • Experience with enterprise communication services and / or social media is a huge plus
  • Must be authorized to work in the U.K.

ABOUT SYMPHONY:

Symphony is the cloud-based messaging and collaboration platform that connects markets, organizations and individuals, securely. Powered by an open and growing app ecosystem, and protected with customer-owned encryption keys, Symphony’s communication platform increases workflow productivity while maintaining global regulatory compliance. Already the platform of choice for the financial services industry, Symphony eliminates inefficient workflows to boost productivity in information-driven businesses. Founded in October 2014 and headquartered in Palo Alto, CA, the company has offices in New York, Hong Kong, Singapore and London.

Symphony has raised $233 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google.

We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!

COMPENSATION

  • Competitive salary
  • Bonus Plan
  • Equity

*Benefits and Perks vary based on location.

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes. Symphony is an Equal Opportunity Employer. Symphony participates in E-Verify.

 

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Confirmed 8 hours ago. Posted 30+ days ago.

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