Customer Success Architect

ThoughtSpot

Are you looking to join one of the fastest growing software companies in the Bay Area? ThoughtSpot’s AI-Driven analytics platform is disrupting the BI industry by making analytics 1000x faster and easier for non-technical business people.

 

ThoughtSpot (TS) Customer Success Organization provides a complete set of services that enable our customers to be successful with putting the power of a thousand analysts in every business person's hands. With ThoughtSpot, users can search to easily analyze their data or automatically get trusted insights pushed to them with a single click. ThoughtSpot’s mission is to enable analytics at "human scale" and put search-driven analytics in the hands of 20M users by 2020.

Our Customer Success Architects (CSAs) are responsible for driving successful implementation projects for their assigned accounts. The goal of the CSA is to architect a successful solution that delivers on the benefits and value that are expected from the ThoughtSpot solution.

The CSA must be able to understand a client’s desired goals and business objectives, and then craft a solution that meets the client’s needs.

The ideal candidate will thrive in a fast-paced, startup environment and enjoy collaborating with a team of colleagues who are all passionate about data and about driving success for our customers.

The CSA will work cross-functionally with our Engagement Managers, Sales, Pre-Sales Engineers, Support, Delivery Partners, Product Management and Development to accomplish their responsibilities.

Customer Account Level Expectations:

  • Value measurement, tracking and reporting collaboratively with the TS engagement manager
  • Deliver successful technical architectures to meet the client’s business objectives
  • Drive adoption and enablement of the TS solution within the user community
  • Manage engagement issues and help track them to resolution
  • Participate in the TS Value Delivery Methodology, including creation of engagement deliverables
  • Drive customer satisfaction and ensure that reference-ability is achieved
  • Establish working relationships with the client’s Executive Sponsor and Project Sponsor
  • Assist with identifying and facilitating follow-on sales opportunities, for both licenses and services

Qualified candidates must have prior consulting experience, a minimum of a Bachelor’s degree, and the following experience:

  • 8-10 years of consulting/solution delivery, with 3-5 years of managing Data Analytics projects. Required to have played the role of a consultant/architect
  • Extensive experience in understanding and driving adoption of business intelligence and analytics products
  • Solid experience working with Sales and Pre-sales teams to deliver client solutions
  • Experience working with Product Management and Development teams to prioritize customer product requests/defects in order to deliver successful engagements
  • This position requires the ability to quickly understand the client’s Data Strategy, Technical Architecture, and Security Environment, as well as the client’s key business imperatives
  • Strong knowledge of data warehousing ecosystem (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
  • Proven experience in managing customer projects with products such as: Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerBI
  • Familiarity with ETL tools (such as Informatica, SSIS, DataStage, Kettle) is a plus
  • Good experience with SQL
  • Good experience with Linux
  • Must be a US citizen, permanent resident, or eligible to work in the US, and be willing to travel up to 60% of the time

Location: This role can be based anywhere in the US near a major airport

About ThoughtSpot

ThoughtSpot’s AI-Driven analytics platform puts the power of a thousand analysts in every business person's hands. With ThoughtSpot, you can use search to easily analyze your data or automatically get trusted insights pushed to you with a single click. ThoughtSpot connects with any on-premise, cloud, big data, or desktop data source and deploys 85 percent faster than legacy technologies. BI & Analytics teams have used ThoughtSpot to cut reporting backlogs by more than 90 percent and make more than 3 million decisions - and counting. ThoughtSpot’s customers include Amway, Bed Bath and Beyond, Capital One, Celebrity Cruises, Chevron Federal Credit Union, De Beers, Insurethebox and Scotiabank.

ThoughtSpot was co-founded in 2012 by its CEO Ajeet Singh and six other technical co-founders from Google, Microsoft, Amazon, and Oracle. The company is based in Palo Alto, CA and is currently expanding operations in North America, Europe and Asia-Pacific. Backed by investors Lightspeed Venture Partners, Khosla Ventures, General Catalyst Partners, Geodesic Capital and Capital One Growth Ventures, ThoughtSpot has raised over $160 million to date. ThoughtSpot’s mission is to enable analytics at "human scale" and put search and AI-driven analytics in the hands of 20 million users by 2020.

For more information please visit thoughtspot.com.  

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Confirmed 18 hours ago. Posted 30+ days ago.

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