Kotak

Elite Relationship Manager

KRAs:  Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets.  Ensures high levels of customer service orientation and application of bank policy.  Cross sells existing bank products to customers.  Informs customers of new products or product enhancements to further expand the banking relationship.  Plans and conducts special sales initiatives and events for prospective and existing clients.  Coordinates with other group companies to provide seamless access to other products.  Maintains complete relationship record for assigned customer accounts.  Tracks customer complaints/queries and turnaround times for customer satisfaction

Desired Candidate Profile:  Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.  Very good understanding of Trade and Forex & CA.  Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc  Understanding of MF and Insurance an added advantage Customer orientation,  High energy levels with a motive to succeed  Graduate : 6 - 8 years of experience  Post Graduate : 4 - 6 years of experience  Age: Up-to 35 Years