Vodafone

What you’ll do

Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

German Speaking Sales Data Management Specialist - Experienced

Your role in a nutshell: 

To support Sales Support and Data Management related activities. To resolve Process related queries, complaints and questions verbally and in writing in accordance with the actual process regulatory and process specific guidelines provided by our Partners, and within SLA targets and within other business given targets and deadlines. To own the day-to-day problem/ incident and data management processes. To ensure that problems are identified proactively, and incidents are acknowledged. To resolve cases within SLA targets, using escalation management and problem-solving techniques, communicating result and handling objections accordingly. 

To provide customer and technical support, working closely with other support teams, in order to provide an outstanding managed service to Customers and Sales, demonstrating a Sales Enablement mindset. 

What you’ll do:

• Provides 2nd level system support with technical or economic and legal knowledge for the sales community. 
• Processes and corrects client data/ client data mapping in collaboration with other departments.
• Analyzes data synchronization in several sales and IT systems, proposes resolution in case of mismatch. 
• Monitors compliance with the territory rules in CRM and other sales systems and assists in duplicate correction. 
• Performs data export and import in Salesforce and the client database, develops scripts for data manipulation purposes. Extracts data and creates complex reports from the data warehouse with SQL scripts. 
• Prepares working forms, FAQ’s, working manuals etc. for transparency in the client structures
• Performs continuous process monitoring including process optimization and new process design.
• Manages technical and functional problems in the CRM database.
• Deals with trouble tickets which have been created by the 1st line colleagues and investigates further to find the resolution and workarounds for the incidents/ problems within the SLA targets.
• Deals with complex cases forwarded by Sales Support and investigates further to find the resolution and workarounds for the incidents/problems within SLA targets.
• Provides training for the team members and for onshore new joiners.
• Creates complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality.

.

Who you are

What you will bring to the team:

• administrator level experience with CRM systems (salesforce.com)
• developer level knowledge of databases (Oracle, MS Access, SQL)
• understanding of VMS (Secure SIM) (desired)
• experience in mobile telecom and IT solutions
• telecom sector experience in multinational environment (desired)
• computer skills (MS Office, with an emphasis on Excel)
• close to native Hungarian, fluent German/ English (depending on the country of operation)
• knowledge of economic law, industry sector/structure (desired)
• quick learner
• strong analytical and logical skills
• business acumen
• objection handling skills
• communication and interpersonal skills
• customer focus
• attention to detail
• time and priority management skills
• teamwork

In return we provide you with: 

• A dynamic environment where innovative ideas are always welcome 
• A collaborative community where your professional goals and work are supported by a diverse team 
• Access to internal trainings through Vodafone University and external trainings via other providers 
• A supportive internal coaching and mentoring culture 
• Opportunities to participate in company activities and CSR events 
• Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU) 
• Cafeteria package 
• Private Medical Services 
• Employee Assistance Program to support your wellbeing and mental health 
• Life and accident insurance 
• You can work remotely overseas for 20 days a year 
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption 
• You and your family members can enjoy several discounts from our partners 
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week 

What you need to know about us 

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you. 

#movewithus #_VOIS #VOISHU #LI-Hybrid 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.