Job Announcement – Tax Site Manager
United Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.
Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.
Job Summary:
United Way of King County’s Free Tax Preparation Campaign is committed to helping low- to moderate-income families connect with life changing anti-poverty programs. The campaign served more than twelve thousand clients and impacted more than 23,000 community members during the 2023-24 tax season, bringing more than $15 million into the community. United Way plans to exceed these accomplishments during the upcoming 2024-25 tax season and is hiring up to 25 Tax Site Managers to achieve this goal.
As a Tax Site Manager for the Free Tax Preparation Campaign, you will oversee the daily operations of one or more in-person tax site(s) at least two shifts each week. You will provide coordination, organization, and supervision for tax preparation, including overseeing team assignments, providing guidance and mentorship during designated shifts, answering tax preparation questions, supporting volunteers, troubleshooting issues, and elevating challenges. We are seeking individuals with strong customer service experience, especially with low-income clients. Preference for applicants with a high degree of flexibility and adaptability, strong attention to detail, and the capability to manage the volunteers in dynamic environments.
This position is a temporary, time-limited role, lasting from November 16, 2024, until April 30, 2025. Selected candidates will be required to:
Tax Site
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Hopelink Bellevue
4:30-9:30 PM
4:30-9:30 PM
9 AM-5 PM
9 AM-5 PM
Hopelink Redmond
4:30-9:30 PM
9 AM-3 PM
Hopelink Shoreline
4:30-9:30 PM
4:30-9:30 PM
9 AM-5 PM
9 AM-5 PM
Kent Public Health
4:30-9:30 PM
4:30-9:30 PM
4:30-9:30 PM
8 AM-5 PM
Multi-Service Center Federal Way
5-10 PM
5-10 PM
5-10 PM
8 AM-5 PM
Seattle Public Library Downtown Branch
10 AM-6 PM
12-7 PM
12-7 PM
12-7 PM
10 AM-6 PM
10 AM-6 PM
Southcenter Mall
10 AM-8 PM
10 AM-8 PM
10 AM-8 PM
10 AM-8 PM
West Seattle Food Bank
4-10 PM
4-10 PM
Traveling Site
(various locations)
Varies by week
Please specify your preferred tax site(s) and shifts in your cover letter.
Compensation:
The compensation for this role is $26.36 per hour. This positing will remain open until all the positions are filled.
In compliance with the City of Seattle’s Paid Sick and Safe Leave Ordinance, you will accrue Sick and Safe Leave for the period of your assignment. After 90 days of employment, these accrued hours can be used for Sick and Safe Leave. You will not be compensated for these accrued hours when your assignment ends.
Essential Duties:
Knowledge, Skills, and Abilities:
Education and/or Experience:
Bachelor’s degree, or equivalent experience, in social work/human services, education, or a related field. Experience working in community nonprofits or the public sector preferred. At least five years’ experience working in social/human services and/or educational roles, with direct and/or lived experience working in/with/from BIPOC communities in the Greater Seattle/King County area preferred.
Additional Information:
United Way of King County is an exceptional workplace that can provide you with:
Please click here to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application.