Director DevOps and Cloud

RELX Group

Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. 

  

 

Job Purpose:

 

Reporting to the VP Technology Infrastructure & Operations, and working closely with the with the Director, Infrastructure Operations and the Infrastructure Architecture group, this role is responsible for driving the continuous evolution and improvement of Elsevier’s Technology Infrastructure & associated Operational procedures. This individual will be entrusted with building devops teams in an enterprise context and underpinning large scale web facing infrastructure deployments. This role will sit in our newly designed Philadelphia based US technology center.

 

As a key leadership role within the Technology Infrastructure & Operations management team, this individual will be expected to contribute fully to the creation of the Elsevier Technology Strategy. In addition, to be successful at fully driving the effectiveness of the Technology Infrastructure & Operations group, this individual will also need to work across the Technology organization to ensure advances in areas such as software development and the cloud are fully exploited within the Technology Infrastructure.  In this growth infused role you will be an intricate member of our open-engaging-collaborative-Agile team.   You will be surrounded by a brilliant group of technologists working within our post advanced tech stack.

 

This role is also responsible for the central management of any incidents, ensuring incidents they are resolved efficiently and then working across technology to establish the root cause and provide strategic input to ensure any underlying issues are fully remediated. This individual will also own any actions that are raised through the various audit processes to ensure they are fully remediated.  Should bring extensive experience working in environments with significant compliance requirements

Key Result Areas:

  • Create and Implement Technology Strategy

  • Contribute at the highest level as part of the Technology Operations & Infrastructure management team in the definition of the overall infrastructure strategy for Elsevier.

  • Stay abreast of industry advances and develop relevant strategic plans and proposals to allow Elsevier to exploit technology advances in order to drive revenue, reduce cost or reduce risk.

  • Identify and introduce industry best practice in terms of end user devices and Software and asset management across our entire estate.

  • Own global acquisition policy and cost projection approach for M&A due diligence work.

  • Regularly benchmark current services against internal & external delivery models to provide optimal pricing and ability to directly link cost to demand where appropriate.

     

    Ensure High Standards of Support for Production Systems

  • Accountable for all Elsevier wide incidents, which will be supported by a clear documented process, adhere to agreed standards and has effective procedures to ensure the entire loop from detection to closure is completed.

  • Responsible for overall maturity status of the global estate including the security, DR, hosting tiers of the production environment.

  • Accountable for end user devices and processes surrounding them.

  • Owns ETS risk register and CAS audit items for Technology Operations & Infrastructure

  • Ensure that staff coverage provides cost efficient support.

  • Ensure Efficient and Effective Project Delivery

  • Take ownership of all assigned projects and ensure that they deliver agreed benefits and meet time, budget and quality standards agreed.

  • Ensure governance and reporting processes defined by Elsevier Portfolio Management are followed consistently for Technology Operations & Infrastructure projects, ensuring projects meet the quality standards required for our production environment, with clear operational documentation and can be transitioned smoothly from development to pre-production and then on to production.

  • Accountability for all changes to the production environment in terms of asset and licensing tracking.

  • Accountable for efforts across the entire estate to achieve the required maturity as the individual offerings identified.

  • Responsible for the management for RETS enterprise services, such as desktop stocking strategy & process, BYOD and ongoing network work.

     

    Staff Leadership and Development

  • Provide leadership and drive to ensure that their organization consistently meets its objectives on time, to budget, to quality standards agreed.

  • Act as a key interface with the Reed Elsevier Technology Services organization to agree capacity organization and skill set requirements.

  • Manage their organization’s resources to ensure there is sufficient staff, with the right skills and experience to meet the service delivery standards agreed with the business.

  • Oversee the recruitment and development of their respective organizational staff in line with broader Technology Operations & Infrastructure and corporate guidelines.

  • Establish and maintain an excellent and collegiate style working relationship with all other functions within Elsevier and RETS and ensure that this style is propagated throughout the team.

     

     

    Ensure Efficient and Effective Project Delivery

  • Take ownership of all assigned projects and ensure that they deliver agreed benefits and meet time, budget and quality standards agreed.

  • Ensure governance and reporting processes defined by Elsevier Portfolio Management are followed consistently for Technology Operations & Infrastructure projects, ensuring projects meet the quality standards required for our production environment, with clear operational documentation and can be transitioned smoothly from development to pre-production and then on to production.

  • Accountability for all changes to the production environment in terms of asset and licensing tracking.

  • Accountable for efforts across the entire estate to achieve the required maturity as the individual offerings identified.

  • Responsible for the management for RETS enterprise services, such as desktop stocking strategy & process, BYOD and ongoing network work.

     

     

    Fiscal and Process Management

  • Participate in an annual budget and operational plan for the Technology Operations & Infrastructure, including full Elsevier RETS recharges, and then once agreed manage and report on their portfolio’s progress against this plan and budget through the year.

  • Take responsibility for the quality of all services and solutions delivered through the Technology Operations & Infrastructure, whether delivered directly or through a 3rd party.

  • Ensure appropriate process, governance and controls are in place to ensure full protection of the production environment, in line with internal and external audit requirements and recognized industry best practice.

  • Play an active part in the continuous improvement of quality processes and standards to ensure that Elsevier Technology provides efficient, high quality and cost effective solution development that supports an iterative and agile development methodology and a dynamic business.

  • Actively promote quality throughout their organization and ensure the quality of all deliverables.

     

     

     


Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on ClinicalKey to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.
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Confirmed 14 days ago. Posted 30+ days ago.

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