You will lead the North American Practice Administration team within the Tampa Service Center.
You will conduct timely and thorough performance evaluations by gathering, summarizing, and delivering feedback on an ongoing basis, as well as formally during year-end reviews. You will also assess development needs, arrange for individualized or group-based training, develop and deliver training, and assist with Practice Administrator and Practice Coordinator hiring efforts to maintain appropriate staffing levels.
You'll have the opportunity to on-board new team members, coordinate systems access, manage a training plan, and act as a mentor during ramp-up as well as oversee administrative duties including time sheet review and approval, monitoring overtime, approving vacation, and tracking sick time in accordance with McKinsey policies and procedures. You will also create and maintain an energizing, high-performance work environment reflecting McKinsey values, a collaborative team-based culture, and a service mindset.
You will coach a team of 25+ members and monitor service levels to ensure adequate coverage and delivery of world-class service and you'll assist the Practice Operations Manager and Tampa Leadership team with development and implementation of strategic initiatives.