Company Description
We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.
We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Job Description
Responsibilities:
- Answer all incoming calls in a friendly, energetic, and efficient manner.
- Listen attentively to questions and concerns and respond promptly with a
resolution according to company guideline
- Assist guests regarding hotel facilities, destinations, and Accor loyalty
program in an informative and helpful way.
- Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
- Offering a personalized customer service experience
- Assisting and resolving any guest complaints promptly and professionally to the
best of your ability.
- Meet personal and team targets
- E-mails handling Customer service activities
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Other related duties assigned as needed
Qualifications
Candidate requirements:
- The ideal candidate will have experience in a customer service setting,
hotel/resort reservationist, front desk agent, or equivalent work experience.
- 5 years’ work experience
- Native level in Japanese (Verbal/Written) and Business level English is a must.
- Effective in following and achieving department goals.
- Computer literate in Microsoft Windows applications required.
- Excellent communication skills, pleasant phone manners, excellent
time-management skills, and the ability to multi-task several systems
simultaneously.
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all
times
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