Retail Alarm Customer Associate

Emerson Electric


Primary Location

Philippines-National Capital Region-Quezon City

Job Function

Customer Service

Job Posting Date

Oct 19, 2017, 3:39:52 AM

To perform basic support function and to professionally handle, monitor and process refrigeration and HVAC alarms, inbound calls, service requests, including but not limited to: troubleshooting, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations.


To provide service and support to the Department customers, internal and external to the Organization.



• This position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects or service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch and any other service support required by the Department

Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers

• Deliver alarm information with accurate documentation by calling or sending email to external customers

• Generate and dispatch service work orders pursuant to customer procedures

• Answer inbound and transferred calls and address them as necessary

  • A college graduate
  • Above average English communication skills (spoken and written)
  • Open to rotational work to support Emerson offices abroad
  • Amenable to working in Quezon City
  • Registered on

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

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Confirmed 15 hours ago. Posted 30+ days ago.

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