Internal Customer Tech Support 4 - IT

Oracle

Company Type
Experience
Workhours
Responsibilities

Preferred Qualifications

ORACLE'S GLOBAL IT TEAM


Internal Customer Technical Support

Job duties are varied and complex, needing independent judgment.  May have project lead role. Prefer five years of related experience in a medium to large network distributed and computing environment and a BS in Computer Science or related field.

The ideal candidate will possess an executive level presence and inspire trust through expert technical support and professional written and oral communication. Capable of managing the needs of multiple requests and adjusting to dynamic situations on short notice. In depth knowledge of Win 7/8/10, macOS, Microsoft Office 2013/2016/O365, network printers, and VPN. Strong understanding of networks, routers, switches, LAN/WAN infrastructure and related devices.

Experience supporting VoIP and video within a corporate environment. Advanced knowledge of iOS and Android mobile devices with experience in supporting EMM solutions. Self-starter and highly motivated individual with the ability to exercise sound judgment, discretion, prioritization, and effectively meet deadlines while working on multiple assignments simultaneously.


Skills

Core.Professional.Innovation, Core.Professional.Problem Solving, Core.Professional.Teamwork, Functional.IT.Measurement & Metrics, Core.Professional.Personal Drive, Core.Professional.Customer Focus, Core.Professional.Business Ethics, Core.Professional.Quality, Core.Professional.Communication, Core.Business.Professional & Technical Depth and Credibility, Core.Business.Customer Needs Analysis


Brief Description


As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups


Detailed Description

As a member of the Executive Support Team, be the single point of contact for all executive level technical needs. Have the ability to work within a daily environment that requires white glove process, proactive momentum, and uncompromised confidentiality. 

Contact executive personnel to schedule and execute IT maintenance tasks, resolve moderate to complex problems immediately, and maintain ownership of the issue through resolution when working with other resolving groups. Possess an advanced knowledge of computer platforms and peripherals, business applications, mobile devices, and networking with sufficient expertise to triage issues in person or remotely under emergency circumstances. Have the ability to conduct training programs designed to educate executive users on corporate IT services and specialized applications.

May support executive level conferences and events at onsite or offsite locations. Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resources if they are not in compliance. Lead/mentor in a team environment. Assist in providing information and support to team members.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Detailed Description and Job Requirements

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

As a member of the Help Desk, solve specific, complex technical problems to provide and apply real time solutions in the areas of 'Email problems and functionality questions 'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting 'Remote network dial in access-PPP and Serial 'PC configuration and network configuration 'Oracle Base Image laptop support Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resource if they are not in compliance. May determine methods and procedures on new assignments and provide supervision and training to lower level personnel.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Prefer eight years of related experience in a medium to large network distributed and computing environment with a BS in Computer Science or related field.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job

Information Technology

Travel

Yes, 25 % of the Time

Location

US-CA,California-Redwood City

Job Type

Regular Employee Hire

Organization

Oracle

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Confirmed 8 hours ago. Posted 30+ days ago.

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