Assume role of Global HR Service Center Program Manager. Manage outsourcing vendor relationship as it relates to the Servicing functions and service level agreements. Incumbent engages and partners with HR leaders in Compensation, Benefits, Talent Acquisition and Learning and Development to ensure the planful roll out and communication of new programs, service upgrades and regulatory changes impacting managers and employees and are integrated into the vendor solution. Incumbent will manage change requests and sign off on training plans to ensure outsourced staff is prepared to respond to calls, emails and chats on navigation and general policies. Incumbent will partner with the HR Advisor and Employee Relations leads as they develop structure to leverage the outsourcing case management and knowledge transfer tools.
Leads and provides some direction and guidance for a wide array of activities associated with program planning and management to ensure that projects are completed on time, within budget and to internal client specifications. Manages and oversees the end-to-end program management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, internal client management, relationship management and other project documentation preparation for projects of high complexity. Directs and controls all work performed under contract. Reports and escalates progress/issues to Sr. management, as needed. Develops detailed project plans and schedules projects, including goals, risks and resource allocation. Monitors program results for significant deviations. Manages vendor and client relations to ensure that service expectations are developed and met. Maintains regular contact with clients and coordinates and reports on program progress and accomplishments. May provide input for (project) team member performance appraisals. Works with all required functions and groups to effectively plan and execute the program. May coordinate resources across organizational boundaries. Serves as a liaison between clients and internal groups to ensure delivery of projects on time, within budget, and to specification. Manages communication with business leaders at a detailed functional level and discusses/resolves issues. Manages client expectations and ensures project delivery.
Bachelors degree or the equivalent combination of education and experience in business management or related field is required. 10-12 years of total work experience in Project Management preferred. Project Management Professional (PMP) certification and/or Prince2 certification is preferred. Excellent written and verbal communication skills required. Vendor Management experience preferred. Position will require occasional international travel.