The Role Responsibilities
- This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business and CCIB Banking ecosystems.
- Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transacting, set up and educate clients on alternate remote channels usage online, mobile, contact centre and ATM.
- Responsible to cross sell selected Retail Banking Products with focus on Wealth, Bancassurance sales, Assets and CASA assets under management build up.
- Introduce and educate clients of the self-service/automated banking channels and help them to use the services extensively.
- Accountable to ensure the clients tools to transact are delivered i.e the Visa Infinite Debit and Visa Platinum Cards.
- Drive high quality sales interactions and ensure a seamless onboarding experience for the client.
- Accountable to maintain prescribed quality levels and convey right information to the clients and avoid mis-selling and complaints.
Strategy
- Awareness of the overall Group Business Strategy, going Further Faster
- Align to the overall Consumer, Private and Business Banking (CPBB) Affluent Strategy of growing the client base with a focus on AUMQ clients.
Business
- Awareness, alignment and support to the overall CPBB Business strategy
- Deliver on the financial objectives consistently.
- Manage individual costs effectively, telephone, transport and other staff related costs.
- Responsible to intensify cross selling of all Bank Solutions
- Responsible to support the Bank’s digital agenda by providing digital education to all clients.
Processes
- Informed of the client onboarding process adhering to the KYC requirements.
- Responsible to only onboard the clients who meet the correct due diligence.
Risk Management
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
- The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
- Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
Governance
- Awareness of and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Local Regulator: Kenya Central Bank
Key stakeholders
Internal
- Priority Banking Relationship Managers
- Business Banking Relationship Managers
- Employee Banking Relationship Managers
- Wealth and Insurance Specialists
- Branch Network
- GBS and Account Service Team in Country
- CDD Ops Team
- Product Managers
External
- Customers (Current and Potential)
Other Responsibilities
- Embed Here for good and Group’s brand and values in Kenya / CPBB / Client Acquisition
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Scanning, Care Calls and Cross Selling
Our Ideal Candidate
- Academic or Professional Education/Qualifications in any higher institution
- 3 years in relevant portfolio management experience or related relevant experience
- Licenses and Certifications/accreditations; Wealth Management
- Excellent interpersonal skills
- Highly developed networking and negotiation
Role Specific Technical Competencies
- Addressing Customer Needs
- Anti-money Laundering Policies and Procedures
- Customer Support Policies, Standards and Procedures
- Effective Communications
- Customer Retention
- Cross-Selling
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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