DataDirect Networks (DDN.com) is a world leader in massively-scalable storage platforms and solutions engineered for the Big Data and Cloud era. Our storage, processing solutions and professional services enable content-rich and high-data growth environments to achieve the highest levels of systems performance, scalability and efficiency. In solving today’s Big Data lifecycle management challenges at scale, DDN enables organizations to maximize the value of their information, everywhere. As the technology behind the world’s leading data-driven organizations, our customers include online content and social networking providers, high performance cloud and grid computing, life sciences, financial services, media production houses and security and intelligence agencies.
We are currently seeking a Technical Support Engineer - Level 1.
The Technical Support Engineer - Level 1 (TSE) will primarily be responsible for telephone based post-sales activity, supporting all installation efforts worldwide. This position will be office based with occasional travel. The TSE will need to be able to partner strongly with Field Technical team to help resolve all technical problems. A TSE must have considerable knowledge of storage, operating system, networking, enterprise servers, tracking tool, email, and internet technology. Must have strong communication skills, including: ability to connect with customers via phone, face to face, and in written correspondences.
Responsibilities for this role include but are not limited to:
Qualifications for this role are:
Work Schedule: This is a customer supporting role and as such each team member must be flexible in their work schedule. This job will involve afterhours, on-call and weekend work.
For any on-call duty as a requirement of role will be compensated as a part of salary.
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
Data Direct Networks has intended to describe the general nature and level to be performed. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the job description as necessary to meet business and organizational needs.