MYS CTSM PG - Customer Service Specialist / Analyst

Citi

Company Type
Responsibilities
Experience
Workhours

Job & Responsibilities:

  • Perform investigations on post transaction inquiries from client and other Financial Institutions predominantly involving Cross Border Funds Transfer transactions
  • Nostro account reconciliation to ensure outstanding entries are attended to and escalated in timely manner
  • Relay messages received from other Financial Institutions pertaining to Cash transactions to clients via service team
  • Relay messages received from other Financial Institutions pertaining to cash transactions to internal departments
  • Ensure follow up is done on transaction inquiries with internal  departments, other Citi Branches and other Financial Institution within case SLA to ensure prompt resolution

  • University Degree in Finance or Administration
  • Preferably 1-2  years in banking, cash operations
  • Experience with Transaction Banking products – Cash Management and Trade
  • Experience in handling investigations cases
  • Experience in working in a multi-country setup
  • Strong Customer Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products

APAC-MYS-P-George Town Operations Full-time Bachelor's Degree Day Job Regular No ONE PRECINCT, BAYAN BARU, PENANG

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Confirmed 17 minutes ago. Posted 30+ days ago.

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