Customer Consultant (Research Management)

RELX Group

Company Type

Elsevier is a global leader in the development and dissemination of scientific, technological and medical knowledge. We serve researchers, professionals, and clinicians, through the application of technology and analytics to content, empowering them to create knowledge, contribute to social progress, and enhance human well-being. This is what Elsevier means to humankind today. Translate that into career fulfillment and you will know the real benefits of joining a company of people that is constantly innovating to inspire ground breaking research   


Position Overview

Customer Consultant in the Research Management team is responsible for informing values of Research Management Solutions such as Scopus, SciVal, Pure, to existing customers, which eventually leading to renewal sales, in the assigned territory within Japan.



Key Result Areas


1: Revenue responsibility for renewal sales

·         Identify upsell sales opportunities as well as cancel risk

·         Develop the retention sales strategy

·         Meet retention sales target



2: Value-based selling

·         Become expert on key industry topics such as research assessment, bibliometrics, university rankings, competitive grants

·         Conduct in-depth analysis of existing customers to show value of our solutions

·         Propose ways to meet customer’s desired outcome by using our solutions

·         Create and do presentations to convey the value of solutions


3: Relationship Management

·         Develop sustainable relationship with all relevant decision makers, including senior management of universities/research institutes

·         Frequent communications with customers including business trips


4: Thought leadership

·         Help position Elsevier as the leading company in the field of research management


Key Competencies


·         Strategic perspective

·         Analytical ability

·         Collaboration and Teamwork



Knowledge and Technical Skills


·         Basic sales skills

·         Logical thinking

·         Data analysis

·         Presentation skills

·         Fluent in English

·         Self-starter

·         Frequent travel required (mostly in Korea, a few times/year overseas)


Required Education and Experience

·         Bachelor's degree required.  Master’s degree or Ph.D. preferred

·         Working experiences (minimum of 5 years)

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Confirmed 8 hours ago. Posted 30+ days ago.

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