Technical Support - Fusion Applications Technologies Support - Business Intelligence

Oracle

Company Type
Experience
Skills
Responsibilities
Workhours

Preferred Qualifications

Looking to move to the leading edge of Oracle’s technology? This is your chance to excel in Business Intelligence for Fusion Applications in a true CLOUD environment.

Department Description:
Fusion Applications Technologies Support - Business Intelligence
                                
Fusion Application Technologies Support Team is expanding to keep up with our rapidly increasing customer base. The team partners with Oracle development in supporting our customers. It is a unique opportunity to be part of the future of Oracle and help shape the organization to the benefit of our customers. If you are excited by the notion of being part of the new CLOUD support model from early stages on and shape our collective future then this is the place to be.

Position Overview:  
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


Candidate Profile:
English proficiency
Very good verbal and written communication skills.
Desired Technical Skills:
Applied Technologies - knowledge of and experience in one or more of the following:
•         OBIEE, OBIA, BI Publisher, OTBI
•         Siebel Analytics
•         Oracle (Hyperion) Essbase or Financial Reporting
•         Reporting in ERP Application (EBS, Peoplesoft or JDEdwards Application)
 
Foundational Technologies - knowledge of and experience in multiple of the following:
•         Application Server Architecture (WebLogic Server)
•         Java
•         Security: Roles & LDAP Servers (I.e. Oracle OID/OVD IDM Suite)
•         XML
•         Operating System: Unix/Windows
•         Data Warehousing
 
Analytical Skills:
•    Ready to perform in an ever changing environment with a can-do attitude
•    Must have well-developed troubleshooting skills and preferably a support background
•    Ability to analyze details, log/tracefiles, work with incomplete or ambiguous data to fix issues
•    Ability to test/replicate the issue in labs and provide adequate support to customers


Top 3 skills in the ideal candidate:
1. Troubleshooting experience (Detail Oriented Mindset)
2. Java experience (SOA connections / web services / web applications)
3. Business Intelligence experience with an Enterprise Application
 
 
The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required.  Base shift hours may change over time.


Hours are Day Shift - Monday through Friday

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job

Support

Travel

No

Location

US-FL,Florida-Orlando

Other Locations

US-CO,Colorado-Colorado Springs

Job Type

Regular Employee Hire

Organization

Oracle

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Confirmed 14 hours ago. Posted 30+ days ago.

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