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Service Line Lead - Time Sheet and Expense Reimbursement

McKinsey & Company

Who You'll Work With

You will be be based in our office in Gurugram as part of the McKinsey’s Finance Global Operations Center (Global Ops) with presence in India, Poland and China. Global Ops is part of One Firm Finance, our global Finance Function responsible for Accounting & Financial Management, Planning & Analysis, Controls & Stewardship, Insurance, Tax and Treasury. The function comprises over 400+ colleagues globally with key centers in Chennai, Bengaluru, Gurgaon, Poznan, Tampa and Waltham. 

As part of a longer-term transformation, Finance is seeking to improve Time Sheet and Expense Reimbursement (TERS) outcomes (e.g., reducing manual adjustments) with a Service Line Lead who will own the overall strategy and vision of the process, guide and drive the roadmap of initiatives and progress toward KPIs. You will collaborate closely with the Cell Finance leaders, Global Process Owners, System, Change Leads and Transformation team leads to transform the end-to-end Time Sheet and Expense Reimbursement process.

What You'll Do

You will be responsible for making our TERS process a best-in-class process. 

In this role, you will set a transformational vision aligned to top management’s goals, defining and enforcing policy and standards for the TERS process, bringing best practices across the process, guide team to drive initiatives to realize opportunities and creating incentives for the performance and health of the team involved in the TERS process. You will collaborate across offices and regions to deliver the best value for the Firm and a seamless experience for our colleagues.

You will provide strategic direction to articulate and achieve a clear and transformational vision for the TERS process. Adopt regional & global agenda and link in with our stakeholders to drive process improvement, standardization, automation, and controls enhancement. Work alongside Global Process Owners to translate strategy into objectives, operational goals, and an implementation roadmap with initiatives, metrics, and success criteria

You will own overall financial and operational excellence of the service line including budget, staffing and resourcing manage and long-term investments (including development of investment cases and allocation of funding) for the process. Collaborate with horizontal leaders, i.e., Finance Digital Transformation, Continuous Improvement/ Automation, FinTech, Talent and Global Recruitment, to ensure the service line has required expertise and support needed to achieve the vision and strategic priorities

You will also monitor and review performance and compliance management by negotiating and finalizing SLA (and any applicable chargebacks) and performance management with BU/ Functions. You will also ensure SLAs are updated and are address service needs of stakeholders and reviewing SLAs at a BU/Function level.

You will identify and push internal and external best practices in the process; monitor adoption of best practices in collaboration with the GPO and Service Delivery Lead. You will lead change management and stakeholder engagement for the process, holding accountability for cross-functional initiatives and projects. You will coordinate with other service line leads on the broader transformation and cross-process interdependencies. You will oversee overall adherence to SLAs and continuous improvement targets (with day-to-day operations managed by Service Delivery Lead). You will provide guidance to the Global Process Owners and Service Delivery Leads to define risk controls and audit, documentation (e.g., service catalogue, escalation procedures, management of third-party resources), and compliance requirements.

You will partner with the Leadership Team and drive the target setting and performance management of service line deliverables, for achieving performance and objectives on cross functional basis. You will lead talent development of TERS colleagues through recruitment, learning and development, coaching and mentoring.

Qualifications

  • 15+ years of hands-on experience and expertise in TERS or comparable workflows (e.g., billing and AR), including transformation management and program management 
  • Operational experience with SAP or Oracle, applications for project-based revenue and cost accumulations and management of assignments for a project-based workforce, and timesheet applications 
  • Great understanding of process automation, AI, ML, IT, and technological innovation 
  • Operational understanding of agile principles for product and project management 
  • Experience successfully collaborating/partnering across teams within and outside of an organization 
  • Chartered Accountant or master’s degree or MBA (preferred)
  • Excellent communication skills, problem-solving and analytical skills 
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Confirmed 30+ days ago. Posted 30+ days ago.

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